Office Assistant 3 - Construction Division Business Office

Office Assistant 3 - Construction Division Business Office

Salary

$41,820.00 - $55,596.00 Annually

Location

Thurston County - Tumwater, WA

Job Type

Full Time - Permanent

Remote Employment

Flexible/Hybrid

Job Number

26DOT-HQ-04700e

Department

Dept. of Transportation

Division

Headquarters

Opening Date

08/13/2026

Closing Date

8/20/2026 11:59 PM Pacific

• Description
• Benefits
• Questions

Description

About WSDOT

The Washington State Department of Transportation (WSDOT) is a multimodal agency with a global reputation for excellence. Our dedicated workforce plans, designs, builds, and operates an integrated transportation system that safely and efficiently moves people and goods throughout the state. In addition to maintaining over 20,000 lane miles of state highway and 4,100 bridges, WSDOT leads an award-winning Active Transportation Plan, manages the worlds longest floating bridge, and operates the largest ferry system in the nation!

The Opportunity

WSDOT is seeking an organized and customer-focused Office Assistant 3 to join the Construction Division Business Office in Tumwater, WA. In this role, you will provide comprehensive administrative and operational support that helps keep division operations running efficiently. You will coordinate administrative processes, support facility maintenance work orders, manage travel coordination, and serve as a key resource for staff by organizing meetings, maintaining records, and responding to inquiries. Your attention to detail, organizational skills, and commitment to excellent customer service will contribute to the successful delivery of programs that support transportation across Washington.

What to Expect

Among the varied range of responsibilities held within this role, you will:

• Coordinate administrative operations by maintaining administrative records and tracking tools, managing calendars, scheduling meetings, preparing agendas, recording meeting notes, responding to inquiries, and supporting office communications.
• Coordinate facility maintenance service requests by receiving and entering work orders, routing requests, monitoring progress, maintaining accurate records.
• Communicate with staff regarding service order status and expected timelines.
• Coordinate employee travel by managing the Out-of-State Travel Plan, preparing travel requests, and ensuring approvals and documentation are complete.
• Track travel requests and provide guidance on travel procedures.
• Provide general administrative support by maintaining electronic files, entering and tracking data, preparing and proofreading documents, distributing communications, and assisting with special projects.
• Perform other duties as assigned.

Qualifications

To be considered for this opportunity, the following competencies are required:

• Respectful Workplace: Experience contributing to a work environment that fosters a culture of respect and equal opportunity.
• Administrative Coordination: Demonstrated ability to coordinate multiple administrative processes simultaneously, including scheduling, tracking assignments, and following up to ensure timely completion.
• Organization & Prioritization: Strong organizational skills with the ability to manage competing priorities while maintaining accuracy.
• Communication: Ability to communicate clearly and professionally, both verbally and in writing, with a wide range of internal and external customers.
• Customer Service: Experience responding to inquiries, providing information, and routing requests using established procedures.
• Data Management: Demonstrated ability to enter, track, and maintain accurate information in electronic systems, spreadsheets, or databases.
• Attention to Detail: Ability to identify and correct errors or missing information while maintaining accurate records.
• Technology: Experience using Microsoft Outlook, Word, Excel, or similar software for scheduling, document preparation, and data tracking.
• Adaptability: Ability to quickly learn and navigate new systems with minimal supervision.
• Policy & Procedure Compliance: Ability to consistently follow established policies, procedures, and guidelines.
• Reliability & Confidentiality: Demonstrated reliability in completing assigned work while maintaining confidentiality when handling sensitive information.
• Growth Mindset: Actively demonstrates a commitment to learning and growth.
• Service-Oriented: Takes action to meet the needs of others

It is preferred that qualified candidates also demonstrate:

• Work Order Coordination: Experience coordinating, tracking, or supporting work or service requests within a maintenance, facilities, IT help desk, or similar tracking system.
• Travel Coordination: Experience preparing or processing travel requests, including approval workflows and supporting documentation.
• Administrative Support: Experience providing direct administrative support to a manager or team, including calendar management, meeting coordination, agendas, and meeting notes.
• Continuous Improvement: Ability to identify opportunities to improve administrative processes within established procedures.
• Collaboration: Experience coordinating work across multiple teams or business units to ensure information is shared and work is completed.

Important Notes

• This recruitment may also be used to fill additional positions per business needs.
• This position offers flexible/hybrid remote work options.
• Most work is performed in an office setting; however, this position regularly enters Materials Laboratory spaces, and may be exposed to laboratory hazards.
• In addition to base salary, employees may be entitled to other forms of compensation depending on the type, duties, or location of the position. For union-represented positions, more information on other forms of compensation can be found in the applicable Collective Bargaining Agreements. Information on other compensation types for non-represented positions can be found in Chapter 357-28 of the Washington Administrative Code.
• WSDOT does not use the E-Verify system, therefore we are not eligible to extend STEM Optional Practical Training (OPT). For more information, please visit www.uscis.gov

Why WSDOT

• Work-Life Balance - We are committed to ensure that our staff experience the reward of public service, while also sustaining a routine that suits each individuals' lifestyle. As such, there are a number of flexible schedule options available, including telework options for eligible positions.
• Paid Leave - In addition to 12 paid holidays, full-time employees may earn up to 25 paid vacation days per year!
• Tuition Assistance - Permanent employees have several options for assistance with education expenses, including tuition reimbursement programs, government discounts at participating colleges throughout the state, and eligibility for federal student loan forgiveness.
• Plan For Your Future - WSDOT offers a comprehensive benefits package that includes a variety of healthcare options. Employees also have their choice of state retirement programs, and much more. Go to State Benefits for more information.

Check out this video to learn more: Why WSDOT?

How to Apply

Applications for this recruitment will be accepted electronically. Your relevant experience may be evaluated to determine salary. Therefore, it is very important that the "Work Experience" portion of the application be completed in as much detail as possible.

In order to be considered for this opportunity, please include the following with your online application:

• An attached Resume outlining (in reverse chronological order) your experience to date.
• An attached Cover Letter that further explains your qualifications and indicates why you believe you are a viable candidate for this role.
• Contact details for a minimum three (3) individuals who can attest to your work performance, technical skills, and job-related competencies. This information can be entered in the "References" section of the online application; does not require an additional attachment.

Please click the "APPLY" button to proceed. Note that you will be prompted to either sign in or create an account. This step is required in order to submit an application to this opportunity.

WSDOT is an equal opportunity employer. We value the importance of creating an environment in which all employees can feel respected, included, and empowered to bring unique ideas to the agency. Our diversity and inclusion efforts include embracing different cultures, backgrounds and viewpoints while fostering growth and advancement in the workplace. All persons, regardless of race, ethnicity, age, veteran status, sexual orientation, and/ or gender identity, are encouraged to apply. Persons with disabilities needing assistance in the application process, or those needing this job announcement in an alternative format may contact the listed Recruiter.

Contact Us

For inquiries about this posting, you may contact the assigned Recruiter at Rachel.Giese@wsdot.wa.gov. Please be sure to reference 26DOT-HQ-04700 in the subject line.

More than Just a Paycheck!

Employee benefits are not just about the kind of services you get, they are also about how much you may have to pay out of pocket. Washington State offers one of the most competitive benefits packages in the nation.

We understand that your life revolves around more than just your career. Like everyone, your first priority is ensuring that you and your family will maintain health and financial security. Thats why choice is a key component of our benefits package. We have a selection of health and retirement plans, paid leave, staff training and other compensation benefits that you can mix and match to meet your current and future needs.

Read about our benefits:

The following information describes typical benefits available for full-time employees who are expected to work more than six months. Actual benefits may vary by appointment type or be prorated for other than full-time work (e.g. part-time); view the job posting for benefits details for job types other than full-time.

Note: If the position offers benefits which differ from the following, the job posting should include the specific benefits.

Insurance Benefits

Employees and their families are covered by medical (including vision), dental and basic life insurance. There are multiple medical plans with affordable monthly premiums that offer coverage throughout the state.

Staff are eligible to enroll each year in a medical flexible spending account which enables them to use tax-deferred dollars toward their health care expenses. Employees are also covered by basic life and long-term disability insurance, with the option to purchase additional coverage amounts.

To view premium rates, coverage choice in your area and how to enroll, please visit the Public Employees Benefits Board (PEBB) website. The Washington Wellness program from the Health Care Authority works with PEBB to support our workplace wellness programs.

Dependent care assistance allows the employee to save pre-tax dollars for a child or elder care expenses.

Other insurance coverage for auto, boat, home, and renter insurance is available through payroll deduction.

The Washington State Employee Assistance Program promotes the health and well-being of employees.

Retirement and Deferred Compensation

State Employees are members of the Washington Public Employees Retirement System (PERS). New employees have the option of two employer contributed retirement programs. For additional information, check out the Department of Retirement Systems web site.

Employees also have the ability to participate in the Deferred Compensation Program (DCP). This is a supplemental retirement savings program (similar to an IRA) that allows you control over the amount of pre-tax salary dollars you defer as well as the flexibility to choose between multiple investment options.

Social Security

All state employees are covered by the federal Social Security and Medicare systems. The state and the employee pay an equal amount into the system.

Public Service Loan Forgiveness

If you are employed by a government or not-for-profit organization, and meet the qualifying criteria, you may be eligible to receive student loan forgiveness under the Public Service Loan Forgiveness Program.

Holidays

Full-time and part-time employees are entitled to paid holidays and one paid personal holiday per calendar year.

Note: Employees who are members of certain Unions may be entitled to additional personal leave day(s), please refer to position specific Collective Bargaining Agreements for more information.

Full-time employees who work full monthly schedules qualify for holiday compensation if they are employed before the holiday and are in pay status for at least 80 nonovertime hours during the month of the holiday; or for the entire work shift preceding the holiday.

Part-time employees who are in pay status during the month of the holiday qualify for the holiday on a pro-rata basis. Compensation for holidays (including personal holiday) will be proportionate to the number of hours in pay status in the month to that required for full-time employment, excluding all holiday hours. Pay status includes hours worked and time on paid leave.

Sick Leave

Full-time employees earn eight hours of sick leave per month. Overtime eligible employees who are in pay status for less than 80 hours per month, earn a monthly proportionate to the number of hours in pay status, in the month to that required for full-time employment. Overtime exempt employees who are in pay status for less than 80 hours per month do not earn a monthly accrual of sick leave.

Sick leave accruals for part-time employees will be proportionate to the number of hours in pay status, in the month to that required for full-time employment. Pay status includes hours worked, time on paid leave and paid holiday.

Vacation (Annual Leave)

Full-time employees accrue vacation leave at the rates specified in WAC 357-31-165(1) or the applicable collective bargaining agreement (CBA). Full-time employees who are in pay status for less than 80 nonovertime hours in a month do not earn a monthly accrual of vacation leave.

Part-time employees accrue vacation leave hours in accordance with WAC 357-31-165(1) or the applicable collective bargaining agreement (CBA) on a pro rata basis. Vacation leave accrual will be proportionate to the number of hours in pay status, in the month to that required for full-time employment.

Pay status includes hours worked, time on paid leave and paid holiday.

As provided in WAC 357-58-175, an employer may authorize a lump-sum accrual of vacation leave or accelerate the vacation leave accrual rate to support the recruitment and/or retention of a candidate or employee for a Washington Management Service position. Vacation leave accrual rates may only be accelerated using the rates established WAC 357-31-165.

Note: Most agencies follow the civil service rules covering leave and holidays for exempt employees even though there is no requirement for them to do so. However, agencies are required to adhere to the applicable RCWs pertaining holidays and leave.

Military Leave

Washington State supports members of the armed forces with 21 days paid military leave per year.

Bereavement Leave

Most employees whose family member or household member dies, or for loss of pregnancy, are entitled to five (5) days of paid bereavement leave. In addition, the employer may approve other available leave types for the purpose of bereavement leave.

Additional Leave

Leave Sharing

Parental Leave

Family and Medical Leave Act (FMLA)

Leave Without Pay

Please visit the State HR Website for more detailed information regarding benefits.

Updated 01-07-2026

01

Please describe your experience providing administrative support and assisting with day-to-day office operations. Include the types of administrative tasks, customers or staff you supported, and tools or systems you used. If you do not have this experience, please enter N/A.

02

Administrative Coordination: Which statement best describes your experience coordinating multiple administrative processes simultaneously? For this question, administrative processes include activities such as coordinating calendars and meetings, managing travel requests, tracking work orders or service requests, maintaining administrative tracking records, coordinating communications, and monitoring the completion of assigned tasks.

• I independently coordinate numerous complex administrative processes simultaneously, prioritize competing deadlines, proactively resolve conflicts, and ensure assignments are completed accurately and on time with minimal supervision.
• I independently coordinate multiple administrative processes, manage competing priorities, and follow up to ensure assignments are completed on time.
• I coordinate routine administrative processes and occasionally balance multiple priorities with guidance.
• I have limited experience coordinating multiple administrative processes.
• I do not have this experience.

03

Organization & Prioritization: Which statement best describes your ability to organize work, manage competing priorities, and maintain accuracy?

• I consistently organize multiple competing priorities in a fast-paced environment, independently adjust priorities as needed, and maintain a high level of accuracy.
• I regularly manage competing priorities, organize my workload, and consistently meet deadlines while maintaining accuracy.
• I organize routine assignments and manage occasional competing priorities.
• I have limited experience managing competing priorities.
• I do not have this experience.

04

Communication: Which statement best describes your experience communicating with internal and external customers?

• I regularly communicate with a wide variety of customers, managers, and stakeholders, providing clear information, resolving questions, and adapting my communication to the audience.
• I regularly communicate professionally with coworkers and customers to provide information and respond to inquiries.
• I occasionally communicate with customers or coworkers as part of my job responsibilities.
• I have limited experience communicating with customers in a professional setting.
• I do not have this experience.

05

Customer Service: Which statement best describes your experience responding to inquiries and routing requests?

• I independently respond to a wide variety of inquiries, determine appropriate actions, and route requests using established procedures with minimal guidance.
• I regularly respond to inquiries, provide information, and route requests following established procedures.
• I occasionally respond to inquiries and route requests with guidance.
• I have limited experience responding to inquiries in an office environment.
• I do not have this experience.

06

Data Management: Which statement best describes your experience entering, tracking, and maintaining information in electronic systems, spreadsheets, or databases?

• I independently maintain complex records across multiple electronic systems, ensuring information is complete, accurate, and up to date.
• I regularly enter, update, track, and maintain accurate information in electronic systems or spreadsheets.
• I have experience entering and updating information in electronic systems.
• I have limited experience maintaining electronic records.
• I do not have this experience.

07

Attention to Detail: Which statement best describes your attention to detail when completing administrative work?

• I consistently identify errors, missing information, or discrepancies, correct them independently, and ensure accurate records and documents.
• I regularly review my work for accuracy and correct errors before completing assignments.
• I usually review my work for accuracy but occasionally rely on others to identify errors.
• I have limited experience performing detailed administrative work.
• I do not have this experience.

08

Technology: Which statement best describes your experience using Microsoft Outlook, Word, Excel, or similar office software?

• I use Outlook, Word, Excel, and similar software extensively to coordinate work, prepare documents, manage calendars, track information, and create reports.
• I regularly use Outlook, Word, Excel, or similar software to perform administrative and office support tasks.
• I have basic experience using Outlook, Word, Excel, or similar software.
• I have limited experience using office productivity software.
• I do not have this experience.

09

Policy & Procedure Compliance: Which statement best describes your experience following established policies, procedures, or guidelines?

• I consistently interpret and apply policies and procedures while ensuring work is accurate and compliant.
• I regularly follow established policies and procedures to complete assigned work accurately.
• I follow established procedures with occasional guidance.
• I have limited experience working within established procedures.
• I do not have this experience.

10

Reliability & Confidentiality: Which statement best describes your experience completing work reliably while handling confidential or sensitive information?

• I am regularly entrusted with confidential information and independently complete assignments accurately, on time, and with discretion.
• I regularly handle sensitive information appropriately while completing assigned work accurately and on time.
• I have handled confidential information with guidance.
• I have limited experience handling confidential information.
• I do not have this experience.

11

Travel Coordination: I independently prepare and process travel requests, obtain approvals, ensure required documentation is complete, and monitor requests through completion.

• I regularly prepare or coordinate travel requests and supporting documentation.
• I have assisted with travel requests or reimbursements.
• I have limited experience coordinating travel.
• I do not have this experience.

12

How did you learn of this employment opportunity?

• Indeed
• LinkedIn
• Direct Email Notification
• WSDOT social media (Twitter, Facebook, YouTube, etc)
• Career Fair
• Monster
• WorkSource
• Handshake
• AASHTO
• NACTO
• COMTO
• APWA
• "NOW HIRING" banner/sign
• Radio advertisement
• WSDOT Employment Site
• Careers.wa.gov
• governmentjobs.com
• Other (specify below)

13

If you selected Other on the previous question, please specify how you learned of this employment opportunity in the space provided:

Required Question

Employer State of Washington

Address View Job Posting for Agency Information

View Job Posting for Location, Washington, 98504

Website http://www.careers.wa.gov