Office Assistant 1 or 2 - Equipment Services Coordinator

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Office Assistant 1 Hourly Wage: $18.44 - $24.65

About the Position

This skilled clerical and customer service position serves as a shared point of contact for the Department of Fleet Services, providing professional and responsive support to customers and staff. The incumbent performs a variety of administrative, clerical, and customer service duties, including responding to inquiries, processing records and documents, maintaining accurate information, and supporting daily departmental operations. The ideal candidate is organized, detail-oriented, and committed to delivering excellent customer service while effectively managing multiple priorities in a collaborative team environment.

The Equipment Services Coordinator reports to the Shop Supervisor of Fleet Services and supervises no staff.

• Operates Fleet Services Customer Service Counter.
• Opens the fleet facility for business each day (Shift: Monday – Thursday 6:30 a.m. to 11:30 a.m.)
• Greets customers for vehicle and equipment maintenance / repairs.
• Receives customer phone calls and makes appointments for service, considering customer needs.
• Assists the Shop Supervisor in preparing work dispatch.
• Records and resolves customer problems and complaints and/or notifies appropriate Fleet Services staff.
• Opens work orders using the computerized fleet management system and routes to appropriate service section.
• Advises customer of vehicle problems and notifies customers when vehicles and equipment are ready for pick up.
• Maintains vehicle service files.
• Prepares various reports as needed.

Working Conditions:

1. Hazard
   • Chemicals – May be exposed to petroleum products, cleaning solvents, and fumes.
   • Conditions – Work area may have noise and vibrations.
2. Environment
   • Office – Primarily inside, but may have outside responsibilities and exposure to adverse weather.
   • Field – May test drive or move vehicles.
3. Minimal Physical Effort

About the Division

Schedule: Monday – Thursday; 6:30 a.m. – 11:30 a.m.

*This is an AFSCME represented position*

*This position is budgeted for a maximum of 1,040 hours during the fiscal year.*

Office Assistant 1 Training & Experience:

• Equivalent to the completion of the twelfth grade.

• One year of general clerical and office assistance experience.

Office Assistant 2 Training & Experience:

• Equivalent to the completion of the twelfth grade.

• Two years of responsible clerical and office assistance experience.

• Must be in possession of a valid driver's license at time of application, and a valid Oregon Driver's license by time of appointment.

• This position is subject to a full background check.

• Must wear PPE as needed

• Thorough knowledge of the automotive service and repair trade. 
• Comprehensive knowledge of the operations and systems characteristics of automobiles and light trucks. 
• The ability to plan and organize the work of skilled mechanics and semi-skilled service workers. 
• Good organizational and communications skills. 
• Basic computer skills and be able to use a computer keyboard and mouse.

Studies have shown that women and BIPOC individuals are less likely to apply for jobs unless they believe they are able to perform every task in the job description. We are most interested in finding the best candidate for the job, and that candidate may be one who comes from a less traditional background. The county will consider any equivalent combination of knowledge, skills, education, and experience to meet minimum qualifications. If you are interested in applying, we encourage you to think broadly about your background and skill set for the role.

Office Assistant 1/2

Selection Process

Equal Employment Opportunity

Lane County is an Equal Opportunity Employer. We value diversity, equity, and inclusion as essential elements that create and foster a welcoming workplace.  All qualified persons will be considered for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, age, political affiliation, disability or any other factor unrelated to the essential functions of the job.

Strategic Plan

In alignment with Lane County's Strategic Plan, incumbent(s) will be expected to demonstrate the following core behaviors: Passion to Serve, Driven to Connect, and Focused on Solutions.

The 2025 - 2027 Strategic Plan focuses on the areas that Lane County will pursue as a way to deliver on our vision for the residents of Lane County. To meet these challenges, we know that the basis of our efforts lies in leveraging our people and partnerships to achieve our Strategic Priorities. We also recognize that the quality and commitment of our staff is essential to a shared future where Lane County is the best place in which to live, work, and play.

Veteran Preference Information