Office and Mail Associate

The Millennium Group (TMG) is an award-winning business process outsourcing firm focused on print, mail, document scanning, reception, and related office support services for Fortune 500 companies, professional service firms, and institutions of higher education. With a team of over 1,500 nationwide associates, TMG is seeking an individual who can uniquely contribute to our 30+ years of success in the industry.

Now is a great time to join our growing company! The Millennium Group (TMG) is an award-winning business process outsourcing firm focused on print, mail, document scanning, reception, and related office support services for Fortune 500 companies, professional service firms, and institutions of higher education. TMG is looking for highly motivated, enthusiastic team players interested in a career rather than just a job. With a team of over 1,500 nationwide associates, TMG is seeking an individual who can uniquely contribute to our 30+ years of success in the industry.A customer service professional experienced in working with all levels of client staff. Builds strong, positive relationships through a friendly and approachable demeanor. Demonstrated ability to multitask, adapt quickly, and support evolving processes with a collaborative mindset.Key ResponsibilitiesData Entry & ReportingCollect and enter daily volume data into Excel spreadsheets accuratelyReview and verify logs for errors or missing informationUtilize tracking systems for inbound and outbound packages (Brynka)Complete start and end-of-shift audit logsUpload daily reporting to shared filesMail & Copy ServicesCommunicate with client associates using approved email verbiage for mail and copy requestsDeliver mail and packages electronically and physicallyMaintain timely and professional service levelsOutbound Mail ManagementApply postage to outbound USPS mail itemsCreate shipping labels for FedEx as neededGenerate and upload outbound package reportsPartner with FedEx for daily pickupsOffice Services & Equipment SupportMonitor inventory and communicate monthly supply needs on scheduleMaintain and troubleshoot copy equipment; place service calls when requiredEnsure copy stations are fully stocked with client-requested supplies (paper, envelopes, FedEx supplies)Oversee shred bin servicing; greet shred vendors for tote exchangesProvide additional office support as requestedSkills & QualificationsStrong proficiency with Outlook, Excel, and general research toolsClear written and verbal communication skills1–2 years of customer service and shipping/receiving experience preferredHigh school diploma or equivalent preferredBasic math skills; keyboarding and Windows PC experienceAbility to handle multiple tasks and deadlines in both independent and team environmentsReliable attendance and strong attention to detailAbility to lift up to 50 lbs daily

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