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Office Administrative and Customer Support - Supply Center Specialist

Mindlance

Cambridge, MA

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JOB DETAILS
SKILLS
Administrative Skills, Auditing, Brand Marketing (Branding), Competitive Analysis/Strategy, Customer Experience, Customer Support/Service, Customer/Client Research, Detail Oriented, Environmental Research, High School Diploma, Inventory Management, Laboratory, Laboratory Management, Market Share, Merchandising, Onboarding, Order Management, Organizational Skills, Process Improvement, Procurement Management, Product Merchandising, Promotional Products, Purchasing/Procurement, Research & Development (R&D), Research Laboratory, Retail, Sales, Sales Management, Sales Prospecting, Seminars, Shipping/Receiving, Stock Rotation, Systems Administration/Management, Time Management, Trend Analysis, Willing to Travel
LOCATION
Cambridge, MA
POSTED
25 days ago
Supply Center Specialist Job Description
Position Objective
As a Supply Center Specialist, you will deliver a best-in-class customer experience within a scientific retail environment, supporting researchers and lab personnel by maintaining optimized product availability, merchandising standards, and efficient on-site operations. Serving as the primary point of contact for Thermo Fisher’s on-site Customer Supply Center, you will ensure customers have immediate access to critical laboratory supplies while upholding branding, safety, and service excellence.
Essential Functions
The Supply Center Specialist is responsible for ongoing inventory management, product optimization, merchandising and customer experience to ensure Supply goals are met, including:
• Provide exceptional customer service by building strong relationships with on-site scientists, lab managers, and procurement teams to anticipate needs and resolve product-related inquiries quickly.

• Oversee daily inventory management, including receiving, unpacking, restocking, rotating, and auditing stock to maintain optimal product mix and accuracy.

• Maintain merchandising and branding standards, ensuring the Supply Center is visually organized, compliant, and reflective of Thermo Fisher’s brand.

• Support growth initiatives by identifying new product opportunities and implementing on-site promotions, product shows, and customer engagement events.

• Collaborate with commercial teams to communicate customer feedback, customer trends, and competitive intelligence to drive business improvement and increase market share.

• Utilize internal systems (e.g., Supply Center Management System) to manage orders, monitor usage trends, and ensure accurate and timely replenishment. This role may also play a role in analyzing purchasing trends through Supply Center reporting to identify the above market share opportunities.

• Implement and assist with product shows, seminars, and other on-site promotional events tied to Supply Center
• Complete all required training
• Will perform other related duties as the need arises and/or assigned including training and onboarding of new Supply Center Service Representatives.
Education
• Required - High school diploma required
• Desirable - Bachelor’s degree in Science, but not required
Experience/Attributes
• Requires a minimum of 1 year of proven experience in customer service, retail, sales, research & development or another related field.
• Organized, attention to detail and ability to work autonomously
• Is customer-centric and has ability to quickly pick up customer requirements and respond quickly
• Anticipates needs and problems at site while crafting solutions, in partnership with the Commercial Account Manager.
• Demonstrate a sense of urgency, contagious optimism and a “can do” demeanor
• Is innovative and never satisfied with the status quo
• Greet challenges and change as an opportunity
• Has courage and confidence to try new things and learn from mistakes
• Encourages, motivates and collaborates with others
• Builds effective partnerships with customers and colleagues
Working Conditions
• Work hours must be performed during normal business hours to match delivery times and customer hours.
• Daily car travel to and from account locations is required. Mileage is reimbursed.
• Required to be able to lift up-to 15 lbs.
• May be required to stand for long periods of time while performing work duties.

EEO:

“Mindlance is an Equal Opportunity Employer and does not discriminate in employment on the basis of – Minority/Gender/Disability/Religion/LGBTQI/Age/Veterans.”

About the Company

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Mindlance