Office Administrative and Customer Support - Customer Service Representative

This includes but is not limited to; providing accurate information, using the proper client scripting, voice tone, inflection, expressing empathy and displaying a willingness to assist. o Respond to sample accountability emails within 24 hours of receipt.

o Answer 50 70 Inbound calls per day
o Ability to display professionalism and courtesy. This includes but is not limited to; providing accurate information, using the proper client scripting, voice tone, inflection, expressing empathy and displaying a willingness to assist.
o Field caller complaints and escalate via the request for supervisor process
o Respond to sample accountability emails within 24 hours of receipt
o Attendance and On phone percentages (90% or better)
o Adherence to all CWI, SOP, Federal regulations as well as all policy and procedure

Qualifications:
o High School graduate (some college preferred)
o 3-5 years customer service experience within a inbound call center environment
o Above average computer skills
o Exceptional written and verbal communications

EEO:

Mindlance is an Equal Opportunity Employer and does not discriminate in employment on the basis of Minority/Gender/Disability/Religion/LGBTQI/Age/Veterans.