POSITION SUMMARYThe Customer Service Account management builds long term relationships with customers by providing product and service information and by resolving product and service issues in a timely manner. This position will work closely with Sales, Accounting, CSRs and Manufacturing teams to meet the customers needs. This is a full time salaried non-exempt position. Monday through Friday 7:30am to 3:30pm.
ESSENTIAL JOB FUNCTIONS - Oversee assigned customer accounts respond to emails in a timely manner according to company standards.
- Process orders in a timely manner, electronically and manually.
- Maintain customer records, update account information as necessary.
- Serves as the primary liaison with sales, logistics/supply chain, and manufacturing personnel on customer deliveries.
- Resolve customer issues in a professional and effective manner.
- Work with Manufacturing Team on credit memos, returns and price deviations.
- Make appropriate decisions to satisfy customer needs and take necessary steps to implement decisions.
- Participate in a team environment.
- Perform other duties as assigned.
REQUIRED SKILLS- Ability to effectively multi-task and prioritize daily workload within a fast-paced environment with competing priorities.
- Prior Customer Service experience, preferably, in the Corrugated or Converting paper industry.
- Must maintain a high level of accuracy and strict attention to detail.
- Posses excellent communication skills verbal and written.
- Maintain regular and predictable attendance.
ADDITIONAL COMPENSATIONBonuses - Monthly and Quarterly Team share bonuses based on plant efficiencies. Paid out the 3rd week of every month.
BENEFITS- 3 Medical plans to choose from including HSA
- Flexible Spending Account
- Dental insurance
- Vision insurance
- STD / LTD and Life policies at no cost to you
- 401k plan with company match
- Paid vacation / holidays
- PTO days
Triumph Sheets, LLC is an equal opportunity employer.
Customer Service Representative