GENERAL FUNCTION
Accurately and efficiently processes client self-bill files and/or incoming payments to customer invoices/accounts in appropriate systems. Researches and resolves data issues through coordination and communication with internal and/or external clients and team members, ensuring timely application of payments on open receivables. This position requires team interaction as well as the ability to work independently.
MAJOR DUTIES AND RESPONSIBILITIES
" Accurately and timely processes simple to complex incoming payments to customer invoices/accounts
" Effectively researches and resolves cash application issues using appropriate systems and with internal teams as needed
" Understands and quickly processes changes resulting from new systems, plans, benefit designs, etc.
" Consistently meets or exceeds agreed upon business objectives in productivity, accuracy and cycle time. Proactively works with manager to develop a self-remediation plan when standards are not being met.
" Works with manager to provide strong customer service and communication with internal and external clients.
" Communicates with manager, team members, and clients regarding issues in a timely manner and escalates as necessary to management.
" Runs assigned queries and reports weekly / monthly
BASIC QUALIFICATIONS
" High School diploma
" 3+ years of experience in cash application or insurance related processes
" SAP knowledge and experience
" High level knowledge of MS Excel
" Ability to quickly grasp and retain information and concepts
" Minimum keystroke per hour requirement of 10,000 alpha and numeric with less than 2% error rate
" Strong customer service and communication skills, both oral and written
" High level of detail orientation, ability to work well under pressure and multi-task/ prioritize issues
" Flexibility working in both a team and individual environments
PREFERRED QUALIFICATIONS
" Previous AS400 knowledge and experience
" Detailed working knowledge of basic computer operations and systems, i.e.: Web-based search engines, Windows, and Microsoft Office products
" Prior experience/knowledge of vision benefits and/or insurance industry
Therewillactuallybe5coursesthatrequiredforalltemporaryemployees:
3forCompliancepurposesand2forHiTrust/Securityrequirements:
1. GeneralCompliance
2. HIPAA
3. Fraud,Waste,andAbuse
4. SecurityEssentials
5. IntroductiontoPhishing
Inaddition;ModelofCare,ODAG,FSLFraudIntegralStafftraining,CAFairClaims.
EEO:
Mindlance is an Equal Opportunity Employer and does not discriminate in employment on the basis of Minority/Gender/Disability/Religion/LGBTQI/Age/Veterans.