Job Summary:
The OEM Dealer Support Supervisor will offer after-market support to our dealers and dealer customers to service
equipment and parts orders as needed. They will communicate design issues, dealer/customer concerns, or other
related feedback to the company. They will adhere to all Bandit safety, quality, inventory and production
guidelines, standards, policies, and procedures.
Duties and Responsibilities:
- Create SWOT analysis to understand what the dealer needs when growing their Bandit parts and service.
- Conduct internal and external parts and service training.
- Verify warranty claims for dealers.
- Answer dealers/customers questions in a timely manner.
- Create dealer suggested stock orders.
- Communicate with other departments on machine issues in the field.
- Bring the "voice of the customer" back to Bandit dealers/customers by improving customer service,
equipment designs, and assisting with troubleshooting machines.
- Travel to dealers/customers and assist with dealer start-ups, open houses, and trade shows.
- Work closely with Parts department to set internal and dealer plans to support Bandit parts sales.
- Other duties as assigned.
Qualifications and Education Requirements:
- Excellent written and verbal communication skills
- Excellent customer service skills.
- Sales background preferred.
- Proficient computer skills
- Two (2) or more years of experience in manufacturing and mechanical aptitude
Physical Requirements:
- Frequently sit for extended periods of time
- Occasionally stand, walk, push, pull, stoop, pinch, grasp, and/or bend
- Requires employee to occasionally work both inside/outside in heat/cold, and/or wet/humid conditions.
- Occasionally required to use personal protective equipment (PPE) to prevent injury.
- Occasionally lift 30 pounds