Observability SME

The role focuses on ensuring complete visibility of network infrastructure, accurate topology, meaningful alerting, telemetry collection and service health monitoring. The engineer works closely with network operations teams to improve observability coverage, reduce alert noise and accelerate fault isolation.

Observability Engineer Network Observability
Pyramid Level: P3C
Experience: 6+ years in Network Monitoring, Observability or Network Operations
Job Summary
The Observability Engineer is responsible for designing, implementing and continuously improving network observability capabilities across large enterprise environments. The role focuses on ensuring complete visibility of network infrastructure, accurate topology, meaningful alerting, telemetry collection and service health monitoring.
The engineer works closely with network operations teams to improve observability coverage, reduce alert noise and accelerate fault isolation.

Responsibilities

• Design and implement enterprise network observability solutions.
• Build integrations with monitoring platforms, telemetry sources, ITSM systems and notification services.
• Develop custom collectors, API integrations and automation for telemetry ingestion.
• Ensure completeness and accuracy of network topology, inventory and service models.
• Continuously identify observability gaps and improve monitoring coverage.
• Implement event correlation, topology-aware alert enrichment and service impact analysis.
• Develop automation to validate monitoring quality and configuration consistency.
• Support health-state computation and root cause analysis.
• Work closely with Network Operations and Engineering teams to improve monitoring effectiveness.
• Develop dashboards and operational analytics for network health, performance and user experience.

Required Skills
Enterprise Network Monitoring

• Strong understanding of:
  • Campus Networks
  • Data Centre Networks
  • WAN
  • SD-WAN
  • Wireless
  • Cloud Networking

Monitoring Technologies
Experience with multiple technologies including:

• SNMP
• Syslog
• NetFlow/IPFIX
• Streaming Telemetry
• APIs
• Trap processing

Observability Platforms
Experience with one or more:

• SolarWinds
• OpenText NNM
• Cisco Catalyst Center
• Arista CloudVision
• AppNeta
• Splunk
• ThousandEyes
• New Relic
• Moogsoft
• BigPanda

Programming

• Python
• JavaScript / NodeJS
• REST API development

Databases

• Neo4j
• MongoDB
• PostgreSQL

Additional Skills

• Event processing pipelines
• Topology modelling
• Knowledge Graph concepts
• Service dependency modelling
• Alert correlation
• Root cause analysis

Preferred Qualifications

• Cisco CCNP Enterprise
• DevNet Associate or Professional
• ITIL Foundation
• Experience with AIOps platforms
• Experience working with enterprise networks exceeding 5,000 network devices