Observability Engineer (IT)

Monitoring & Observability • Review and improve alert quality by addressing duplicate, noisy, unactionable, incorrectly scoped, or incorrectly routed Dynatrace Problems and notifications. • Participate in problem management and continuous-improvement activities for recurring failures, alert noise, routing issues, and monitoring blind spots.

Primary Talent Partners has a 12 month contract opening for an Observability Engineer to join a national utility company for an onsite position operating out of Columbus, OH. 

Pay: $52.00/hr - $62.00/hr based on experience and academia
Contract: 12 months, extensions likely, conversion possible
Type: W-2, cannot support C2C or provide visa sponsorship; no PTO or benefits; ACA compliant medical enrollment available
Shift: Monday - Friday 8:00 AM - 5:00 PM

Responsibilities:
Dynatrace Product Operations

• • Perform daily health checks of Dynatrace SaaS tenant, ActiveGates, extensions, and integrations
• • Administer Dynatrace user access, identity groups, management-zone assignments, service identities, and API-token ownership
• • Manage Dynatrace product configuration including RBAC, tagging, dashboard governance, creating workflows, environment configuration
• • Monitor Dynatrace consumption, identify unexpected telemetry growth, support cost attribution, and recommend optimizations that preserve required monitoring coverage.
• • Deploy and support OneAgent, Smartscape, Synthetics, and Real User Monitoring (RUM)
• • Build dashboards and KPIs aligned to business outcomes
• • Maintain monitoring standards, event management, knowledge articles, and operational runbooks.
• • Perform analytics and reporting on the Dynatrace platform
• • Support platform upgrades and future adoption
• • Manage vendor escalations with Dynatrace support
• • Collaborate with internal teams to customize Dynatrace solutions to meet specific application and infrastructure needs

Application Onboarding

• • Support onboarding of new applications into Dynatrace
• • Validate Monitoring requirements and acceptance criteria
• • Assist application teams with instrumentation and monitoring design.
• • Verify ServiceNow routing and alert configuration prior to operational acceptance.

Monitoring & Observability

• • Review and improve alert quality by addressing duplicate, noisy, unactionable, incorrectly scoped, or incorrectly routed Dynatrace Problems and notifications
• • Drive application performance monitoring (APM)
• • Perform anomaly detection and root cause analysis assisting technology teams
• • Correlate performance data across application and infrastructure layers

Cross-Platform & Network Monitoring

• • Support approved integrations between Dynatrace and infrastructure, cloud, network, and ITSM monitoring
• • Help integrate Dynatrace with network and infrastructure monitoring tools
• • Collaborate with teams using network performance and flow tools
• • Correlate telemetry across application, network, and infrastructure layers

Cloud & Automation

• • Administer and support approved Dynatrace monitoring for Azure-hosted applications, infrastructure, and platform services
• • Use scripting or automation to improve repeatability, configuration quality, reporting, and support efficiency
• • Collaborate with cloud and network teams on connectivity, access, and platform prerequisites

Incident & Operations Support

• • Diagnose Dynatrace product, collection, configuration, integration, and access issues.
• • Investigate OneAgent, ActiveGate, extension, synthetic-monitoring, and telemetry-collection failures.
• • Validate telemetry availability and freshness during incidents.
• • Use metrics, logs, traces, topology, events, and synthetic results to support technical investigations.
• • Partner with application, infrastructure, network, cloud, and ServiceNow teams to route issues to the team capable of restoration.
• • Document investigations, corrective actions, known gaps, and vendor escalations in the applicable ITSM records.
• • Participate in problem management and continuous-improvement activities for recurring failures, alert noise, routing issues, and monitoring blind spots.

Education & Certifications

• • Bachelor's degree in computer science, Information Technology, Engineering, a related field, or equivalent work experience
• • Relevant certifications a plus (Dynatrace, Azure, ITIL)

Qualifications

• • 2-5 years Dynatrace and observability experience
• • Incident response and troubleshooting experience
• • Experience supporting enterprise monitoring platforms
• • Understanding of observability concepts
• • Monitoring/Application Performance Monitoring experience
• • Cloud (Azure) and automation experience
• • Experience with network monitoring tools
• • Strong communication skills
• • ITSM experience (ServiceNow preferred)

Preferred Qualifications:

• • Dynatrace Associate Certification
• • Experience in enterprise environments
• • Knowledge of infrastructure technologies
• • Familiarity with multi-tool observability ecosystems
• • Strong automation/DevOps mindset
• • Ability to translate technical insights into business impact

Primary Talent Partners is an Equal Opportunity / Affirmative Action employer committed to diversity in the workplace. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, age, national origin, disability, protected veteran status, gender identity, or any other factor protected by applicable federal, state, or local laws.

If you are a person with a disability needing assistance with the application or at any point in the hiring process, please contact us at info@primarytalentpartners.com

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