Observability Architect

Summary: Senior observability Architect responsible for platform modernization, Grafana Cloud migration, operational excellence, production support readiness, and enterprise observability strategy across hybrid cloud environments. At Net2Source, we champion leadership at all levels, celebrate diverse perspectives, and empower you to make an impact.

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Who We Are
Net2Source Inc. isn't just another staffing company, we're a powerhouse of innovation, connecting top talent with the right opportunities. Recognized for 300% growth in the past three years, we operate in 34 countries with a global team of 5,500+. Our mission? To bridge the talent gap with precision—Right Talent. Right Time. Right Place. Right Price.

Role Name Observability Architect
Location: New York US
Duration: 12+ Months

JOB DESCRIPTION

Summary: Senior observability Architect responsible for platform modernization, Grafana Cloud migration, operational excellence, production support readiness, and enterprise observability strategy across hybrid cloud environments.

Core Responsibilities

· Lead observability strategy, architecture, and operational excellence initiatives.

· Provide servant leadership to Operations and Production Support teams.

· Own end-to-end design across all layers (infra ? end user); define standards, SLOs, signal model

· Drive continuous improvement programs focused on reliability, system health, and MTTR reduction.

· Ensure operational readiness and supportability of all platform changes before production deployment.

Observability Platform Modernization

· Mature the enterprise observability platform and lead migration from New Relic to Grafana Cloud at scale.

· SLO/SLI design, anomaly detection (Sift), predictive alerting

· Design observability standards for AWS and on-premises hybrid environments.

· Standardize telemetry collection using Grafana Alloy and OpenTelemetry.

· Develop enterprise monitoring, logging, tracing, dashboarding, and alerting frameworks.

Grafana & OpenTelemetry Architecture

· Architect solutions leveraging Grafana Mimir, Loki, Tempo, IRM, and Grafana Cloud.

· Define instrumentation patterns and validated templates for infrastructure, applications, and distributed services.

· Design dashboards, alerts, service health views, SLIs, SLOs, and error-budget monitoring.

· Ensure telemetry quality, scalability, and governance across the organization.

Production Support & Operational Readiness

· Own production support intake, triage, escalation, and stakeholder communications.

· Validate monitoring, alerting, logging, and support coverage prior to go-live.

· Coordinate incident response, root cause analysis, and service restoration activities.

· Improve Mean Time to Detect (MTTD) and Mean Time to Resolution (MTTR).

Runbooks & Knowledge Management

· Create, maintain, and continuously improve Tier 2 and Tier 3 runbooks.

· Develop onboarding documentation, templates, and operational standards.

· Partner with support teams to ensure consistent observability adoption and execution.

Tools & Technologies

· Grafana Cloud, Grafana Alloy, OpenTelemetry, Mimir, Loki, Tempo, IRM

· Splunk, New Relic, Power BI, SQL

· AWS Cloud Services and Hybrid Infrastructure Monitoring

Why Work With Us?
We believe in more than just jobs—we build careers. At Net2Source, we champion leadership at all levels, celebrate diverse perspectives, and empower you to make an impact. Think work-life balance, professional growth, and a collaborative culture where your ideas matter.
Our Commitment to Inclusion & Equity
Net2Source is an equal opportunity employer, dedicated to fostering a workplace where diverse talents and perspectives are valued. We make all employment decisions based on merit, ensuring a culture of respect, fairness, and opportunity for all, regardless of age, gender, ethnicity, disability, or other protected characteristics.
Awards & Recognition
• America's Most Honored Businesses (Top 10%)
• Fastest-Growing Staffing Firm by Staffing Industry Analysts
• INC 5000 List for Eight Consecutive Years
• Top 100 by Dallas Business Journal
• Spirit of Alliance Award by Agile1
Ready to Level Up Your Career?
Click Apply Now and let's make it happen.

Best regards,
Juan C. Matus 
Sr. Customer Success Manager