Oberlin - Utility / Lobby Attendant

Reports To: Executive Housekeeper

FLSA Status: Non-Exempt

Position Summary

The Lobby Attendant person is responsible for maintaining the cleanliness and general appearance of public areas, corridors, and exterior of the hotel. This position may also serve in other departments as needed for assistance, including, but not limited to, operating and servicing the hotel van/shuttle.

Responsibilities

• Picking up and removing trash from the parking lot, garden areas, and surrounding property
• Setting up meeting rooms according to guests' needs
• Reporting maintenance problems or completing work repair orders
• Spot cleaning walls, carpets, light fixtures, etc.
• Delivering special request items to hotel guests (e.g. mail, hair dryers, etc.)
• Assisting the house person when needed
• Stocking room attendant carts with supplies
• Replenishing storeroom supplies
• Removing trash and dirty linens from room attendant carts
• Cleaning furniture, elevators, glass, planters, etc. in public areas and corridors
• Sweeping and vacuuming floors, hallways, and stairwells as needed
• Listening and responding to guests' requests or complaints
• Providing information to guests about hotel services, facilities, and other amenities
• Providing information to guests about local attractions and services
• Has a working knowledge of and ability to perform shuttle/van driving duties as needed

Requirements

• Strong initiative and work ethic
• Punctual, reliable, and regular attendance
• Strong attention to detail
• Customer-service oriented
• Ability to work in a fast-paced environment
• Excellent interpersonal skills
• Must have and maintain a valid driver's license and meet the required criteria for driving a company vehicle
• Must be able to lift and carry up to 25lbs. Must be able to stand, sit, stoop, bend, twist, and reach frequently.