The O&M Performance Coordinator is responsible for monitoring multiple portal platforms — including PowerTrack, SolarEdge, and SMA — to identify faults that trigger production loss across Motive Energy's O&M customer portfolio. This role initiates customer-facing quotes for system issues, schedules technicians once quotes are approved, and works closely with field technicians to request RMAs and troubleshoot remotely. The ideal candidate brings strong commercial & industrial solar background, advanced fluency across multiple monitoring platforms, and an interest in applying AI tools to make monitoring and client communication faster and more consistent.
Key Responsibilities
- Monitor multiple portal platforms (PowerTrack, SolarEdge, SMA, and others) daily to identify faults and alarms that trigger production loss for O&M customers.
- Diagnose root cause of flagged issues and determine appropriate next steps, escalating to field technicians as needed.
- Initiate and prepare quotes for customers with identified system issues, coordinating pricing and scope with the Service Manager.
- Schedule technicians to visit sites once customer quotes are approved.
- Partner with field technicians to request RMAs and troubleshoot equipment issues remotely.
- Track open cases, quotes, and RMAs to closure, ensuring timely follow-up and accurate status reporting.
- Identify and initiate T&M (time & materials) opportunities based on monitoring findings.
- Alert customers proactively to potential or developing production failures.
- Explore and apply AI tools to build agents or workflows that expedite monitoring reports and automate client notifications.
- Maintain detailed, organized records of site performance, open issues, and communication history across the portfolio.
Required Qualifications
- 5+ years of experience in commercial & industrial (C&I) solar, with hands-on exposure to O&M operations.
- Advanced understanding of multiple monitoring portal platforms, including PowerTrack, SolarEdge, and SMA.
- Strong troubleshooting skills and the ability to diagnose system faults remotely.
- Highly detail-oriented and organized, with the ability to manage a high volume of concurrent cases.
- Clear written and verbal communication skills for customer-facing quote and notification correspondence.
Preferred Qualifications
- Familiarity with AI tools and agent-building platforms to automate monitoring reports and client notifications.
- Experience preparing customer-facing quotes or working alongside a service/sales team.
- Experience with RMA processes and OEM warranty coordination.
Pay: $34 - $40/hr