DESCRIPTION
We are seeking a talented Service Manager to oversee service for a dynamic, event-heavy, chef-driven operation in Brooklyn. The Service Manager is responsible for ensuring exceptional guest experiences, leading and developing a high-performing service team, and maintaining operational excellence within the establishment. Reporting to the General Manager, Assistant General Manager, and Directors, this individual plays a crucial role in upholding service standards, enhancing the overall guest experience, and driving operational success. We are seeking a dynamic, goal-oriented leader who will hold all team members accountable to company standards, foster a positive team environment, and inspire a culture of hospitality excellence.
Core Responsibilities
- Conducts regular performance evaluations, providing ongoing coaching, feedback, and corrective actions when necessary.
- Retains talent by inspiring, teaching, and embracing a culture of continuous development and self-education.
- Devises and communicates daily floor plans, staffing levels, and pre-shift notes to the front-of-house team.
- Ensures all steps of service are followed, side work is completed, and daily opening/closing procedures are strictly executed.
- Verifies and tests staff knowledge of food, beverage, and service standards.
- Facilitates seamless communication between front-of-house and back-of-house teams to coordinate special guest requests and dietary needs.
- Promotes and complies with all health, safety, and environmental regulations.
Operational Involvement
- Maintaining a strong, helpful presence on the floor, ready to step in and assist service staff during peak hours.
- Performing table touches throughout every service to evaluate satisfaction and cultivate regular guests.
- Addressing and resolving guest complaints with grace, professionalism, and timeliness.
- Verifying that reservation books are correctly plotted and manageable prior to service.
- Managing the dining room environment, including music, lighting, temperature, and overall cleanliness.
- Leading dynamic, motivating pre-shift meetings and staff training sessions.
REQUIREMENTS
- Minimum of 1 year of management experience overseeing a full-service restaurant.
- Proven track record of leading high-caliber, upscale service with strong knowledge of industry protocols.
- Willingness to learn and be mentored
- Demonstrated experience with wine sales in a service environment.
- Events experience a huge plus.
- Proficiency in modern POS and reservation systems, with the ability to act as Maître D.
- Must possess an NYC Food Protection Certificate and deep knowledge of health regulations.
- A self-driven, composed, and proactive attitude with strong conflict resolution and leadership skills.
- Ability to work a flexible schedule, including nights, weekends, and holidays.
BENEFITS
- Competitive salary (75-85K+)
- Comprehensive Health, Dental, and Vision insurance.
- 401(k) retirement plan.
- Paid Time Off (PTO).
- Commuter benefits and dining discounts.
- Opportunities for internal career advancement.
- Equal Opportunity Employer