Nutrition Retail Services Manager

Job Description:

This position is responsible for all aspects of Retail Services within the Culinary Service department in the hospital. This role provides leadership and direction related to the optimal provision of meals and services to guests by creating an exceptional customer experience in the retail setting. This position is responsible for daily retail operations, implementation of system-level best practice standards, organization and management of quality initiatives, regulatory compliance, caregiver productivity, cost-effective service delivery, and realized customer expectations.

Posting Specifics

Pay Rate: Based on Experience

Shift Details: Full-Time (40 hrs/wk - Exempt position)

This role would be primarily Monday - Friday (9:00am - 5:30pm). Some weekends and Holidays may be needed do to managing a department

Department: McKay Dee Hospital Culinary Services

Additional Details: The incumbent will be responsible for team development, performance management, and ensuring compliance with regulatory, safety, and operational standards. While occasional remote work may be available, this role is primarily onsite at McKay-Dee Hospital.

This position provides leadership oversight for the Café, both Bistro locations, and Stewarding operations. Given the breadth of responsibility, two direct-report supervisors support this role.

The ideal candidate will have strong retail or food service management experience, a proven ability to follow through on commitments, effectively manage competing priorities, meet deadlines, and lead teams in a fast-paced environment.

Qualifications

• A demonstrated understating of the key functions needed to manage a food retail operation.
• Proven ability to lead service line operations and provide sound people leadership and management skills.
• Food Handler Permit (as required by State) or ServSafe certification is required by first day of work.
• ServSafe certification obtained within 90 days of hire date if not current.
• Demonstrated ability to work in a commercial kitchen.
• Follows recipes and/or instructions in the preparation of food items and appropriately utilizes commercial cooking equipment
• Demonstrated highly effective verbal, written, interpersonal, and communication skills.
• Experience using word processing, advanced or complex spreadsheet and database applications, internet and e-mail and scheduling applications, as well as computerized tracking systems.
• Certified Dietary Manager (CDM) certification obtained within one year of hire date is required for facilities with an attached LTC unit (HRH and GMH).

Preferred:

• Demonstrated ability to lead and manage a diverse team.
• Demonstrated ability to work and navigate the complexities of hospital food service operations
• Demonstrated effective business and financial skills in the food retail industry.
• Demonstrated experience in quality improvement initiatives.
• Certified Dietary Manager Certification

Essential Functions

• Implements established best practices to deliver exceptional care and service at the appropriate cost.
• Manages employees to ensure that food safety standards and regulatory guidelines are met.
• Establishes financial objectives by assisting in budget planning, forecasting, revenue, and measuring productivity while maintaining a viable financial status.
• Participates and communicates with staff and interdisciplinary committees to share information, resolve conflict, and provide excellent customer service.
• Monitors quality and satisfaction scores. Develops and implements plans to achieve desired outcomes consistent with facility and system guidelines
• Manages all human resources functions including hiring, training, mentoring, evaluating, conflict resolution, constructive discipline, and termination.

Skills

• Food Service

• People Management

• Business

• Computer Literacy

• Interpersonal Communication

• Financial Competence

• Physical Requirements

• Ongoing need for employee to see and read information, labels, monitors, identify equipment and supplies, and be able to assess customer needs.

• Frequent interactions with customers that require employee to communicate as well as understand spoken information, alarms, needs, and issues quickly and accurately.

• Manual dexterity of hands and fingers to manipulate complex and delicate equipment with precision and accuracy. This includes frequent computer, phone, and cable set-up and use.

• Expected to lift and utilize full range of movement to transport, pull, and push equipment. Will also work on hands and knees and bend to set-up, troubleshoot, lift, and carry supplies and equipment. Typically includes items of varying weights, up to and including heavy items.

• Remain standing for long periods of time to perform work.

• Tolerate extremes in temperature such as performing work at a grill or in a refrigerator and tolerate exposure to cleaning chemicals.

Location:

Intermountain Health McKay-Dee Hospital

Work City:

Ogden

Work State:

Utah

Scheduled Weekly Hours:

40

The hourly range for this position is listed below. Actual hourly rate dependent upon experience.

$26.17 - $40.40

We care about your well-being - mind, body, and spirit - which is why we provide our caregivers a generous benefits package that covers a wide range of programs to foster a sustainable culture of wellness that encompasses living healthy, happy, secure, connected, and engaged.

Learn more about our comprehensive benefits package here.

By applying for a position with Intermountain, I acknowledge that I will comply with all applicable Intermountain policies and expectations. If applying for a remote or hybrid role, this includes remote work expectations related to confidentiality, information security, work schedules, conflicts of interest, and use of company equipment. I further acknowledge that outside employment or activities may not interfere with job responsibilities or create a conflict of interest with Intermountain. Actual or reasonably perceived conflicts may be grounds for disqualification from consideration or, if hired, corrective action up to and including termination of employment.

Intermountain Health is an equal opportunity employer. Qualified applicants will receive consideration for employment without regard to race, color, religion, age, sex, sexual orientation, gender identity, national origin, disability or protected veteran status.

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All positions subject to close without notice.