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Nutanix Engineer / Networking IT Support Engineer (Break & Fix Support)

Itproposal

  • Washington D.C., Washington
  • 12 days ago

    Highlights

    This freelance, on-call role requires a highly skilled professional who can diagnose, troubleshoot, and resolve hardware, network, and infrastructure-related incidents efficiently while maintaining a high level of customer service and professionalism. The ideal candidate will possess strong technical expertise in Nutanix and networking technologies, hold a valid CCNA certification, and demonstrate excellent communication skills with fluent English proficiency.

    Numbers & Facts

    LocationWashington D.C., Washington

    Description

    Nutanix Engineer / Networking IT Support Engineer (Break & Fix Support)

    Location: United States

    Employment Type: Freelance (On-Call Basis)

    Priority: Low

    Requirements: ID/ Passport/ valid work permit and CCNA Certification

    Role Overview

    We are seeking an experienced Nutanix Engineer / Networking IT Support Engineer to provide Break & Fix support services across enterprise infrastructure environments. This freelance, on-call role requires a highly skilled professional who can diagnose, troubleshoot, and resolve hardware, network, and infrastructure-related incidents efficiently while maintaining a high level of customer service and professionalism.

    The ideal candidate will possess strong technical expertise in Nutanix and networking technologies, hold a valid CCNA certification, and demonstrate excellent communication skills with fluent English proficiency.

    Key Responsibilities

    * Provide onsite and remote Break & Fix support for networking and infrastructure-related incidents.

    * Deploy, configure, and manage Nutanix HCI environments (AOS, AHV, Prism).

    * Perform system upgrades, patching, and lifecycle management activities.

    * Troubleshoot and resolve hardware, software, virtualization, and network issues.

    * Diagnose and resolve network connectivity problems involving TCP/IP, VLANs, DNS, DHCP, and related technologies.

    * Implement and support backup and disaster recovery solutions.

    * Respond to critical incidents and service requests within agreed response times.

    * Collaborate with global and regional teams on infrastructure and cloud-related projects.

    * Maintain accurate technical documentation, incident reports, and service records.

    * Ensure professional interaction with end users, stakeholders, and customers at all times.

    Required Skills & Experience

    * Minimum 5 years of experience in infrastructure, virtualization, networking, or IT support engineering.

    * Strong hands-on experience with the Nutanix ecosystem (AOS, AHV, Prism).

    * Experience supporting VMware and/or Hyper-V environments.

    * Solid understanding of networking fundamentals, including TCP/IP, VLANs, DNS, DHCP, routing, and switching.

    * Proven experience providing Break & Fix support in enterprise environments.

    * Ability to diagnose and resolve complex infrastructure and networking issues.

    * Experience with backup and disaster recovery solutions.

    * Scripting experience with PowerShell and/or Python is advantageous.

    Mandatory Requirements

    * Valid CCNA Certification (Cisco Certified Network Associate).

    Preferred Qualifications

    * Nutanix Certification (NCP or equivalent).

    Soft Skills

    * Strong professionalism and customer-facing skills.

    * Ability to remain calm and effective during critical incidents.

    * Proactive problem-solving mindset.

    * Strong organizational and time-management skills.

    * Ability to work collaboratively within distributed teams.

    * Commitment to delivering high-quality technical support and customer satisfaction.

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