Nursing, Pharmacy, & Health Services - Clinical Support Coordinator 1

Title- Clinical Support Coordinator 1
Location- Remote
Duration- 3+ Months (Potential to Extend/Convert)
Shift- 8:00am to 4:30pm

PR: $20-23.00/hr

• We are seeking a Clinical Support Coordinator to support a healthcare team handling Federal Program work, including Prior Authorization (PA), Utilization Management (UM), and Post-Service cases. The selected candidate will primarily support the Post-Service area and backlog cases, working across multiple systems while providing phone and administrative support. This position requires strong computer skills, attention to detail, effective communication, and the ability to manage multiple applications simultaneously.

• Support Prior Authorization, Utilization Management, and Post-Service processes.
• Work primarily on backlog cases within the Post-Service area.
• Handle inbound phone calls and provide appropriate support to providers, members, or internal teams.
• Research and update information across multiple healthcare systems.
• Move and verify information accurately from one system to another.
• Maintain accurate case documentation and data entry.
• Work with multiple applications simultaneously using a dual-monitor workstation.
• Use Outlook, Microsoft Teams, phone systems, and internal healthcare applications throughout the workday.
• Manage assigned cases while meeting productivity and turnaround-time expectations.
• Participate in training and become proficient in Teams and other internal systems.
• Communicate effectively with team members and escalate issues when appropriate.
• Work additional hours/overtime when required based on business volume and operational needs.

• Strong computer skills, Windows, Microsoft Office
• Strong attendance record
• Clear & effective communication & teamwork skills

• Call Center, handling high volume of inbound calls
• Processing high volume of data entry experience.
• Healthcare industry experience, especially Medical Assistant experience.

• Prefer seeing tenure on resume vs. frequent short stints, like to see related healthcare experience.
• Requires High School diploma. Like to see additional degrees, schooling

• Ability to effectively and efficiently use Windows based PC, Microsoft Office programs, and ability to quickly become proficient in-house software.