Nurse Manager (Patient Care Service)

Pay Rate: $100/hr - $125/hr
M-F Days 7am-3:30pm

Responsibilities:

• Lead nursing practice using the tenets of the Professional Practice Model of Relationship Centered Care and the Care Delivery Model of Modified Primary Nursing.
• Demonstrate proficiency in all aspects of Purposeful Hourly Rounding (PHR) and role model expected behaviors.
• Ensure integration of PHR into clinical activities to enhance Relationship Centered Care.
• Validate staff members round hourly on all patients by direct observation and patient feedback.
• Assess staff competency in PHR and provide consistent meaningful feedback.
• Conduct rounding of all patients on a daily basis (Monday-Friday).
• Communicate quantitative and qualitative information regarding the patient experience and staff engagement to the staff and the Interdisciplinary Patient Care Team.
• Collaborate with the physician dyad and escalate concerns as appropriate.
• Follow up on all patient concerns in a timely manner and provide service recovery as needed.
• Role model the tenets of Relationship Centered Care through facilitation of actions such as Admission Welcome, Bedside Shift Report, and Purposeful Hourly Rounding (PHR).
• Huddle with staff at the start of each shift, identifying high-risk patients who require special attention.
• Communicate to nursing leadership concerns or issues identified during huddle and throughout shift.
• Initiate service recovery for patients and family members who have concerns and escalate to Associate Director of Nursing/designee and Patient Relations as needed.
• Interpret and communicate patient experience scores and benchmarks and keep staff informed of progress and areas of opportunity.
• Consider the patient’s values, preferences, cultural diversity, expressed needs, and knowledge in all aspects of care.
• Empower staff to use evidence-based practices to increase understanding of patients’ perceptions of care.

Preferred Skills:

• Design, support, and lead a safe, therapeutic, and efficient patient-centered care environment for professional practice.
• Identify and investigate issues or variances in practice/operations by participating in the RCA process and implementing corrective action plans.
• Foster a fair and open culture that encourages error and near-miss occurrence reporting.
• Lead interdisciplinary quality improvement teams using the principles of high reliability.
• Review unit progress, changes, and compliance with quality and safety metrics with clinical nurses and other members of the healthcare team.
• Respond to escalations of potential safety hazards or gaps from best practice by correcting concerns following institutional chain of command protocol.
• Monitor institutional information technology infrastructure and correct gaps in clinical nurse documentation.
• Lead staff participation in quality and safety initiatives and mandated compliance measures.
• Demonstrate accountability for all unit quality and safety practices and compliance, and ensure required evaluation of staff competencies is maintained.