Nurse (Case Management)

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Nurse (Case Management)

Department of Health and Human Services

Indian Health Service

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• Summary
• This job is open to
• Duties
• Requirements
• How you will be evaluated
• Required documents
• How to apply

Summary

Join the Indian Health Service and make a meaningful impact in American Indian and Alaska Native communities. As an Outpatient Nurse Case Manager, you will coordinate care, manage complex patient needs, and support improved health outcomes. This role blends clinical care and coordination to enhance access and continuity of care. Seeking applicants committed to service and cultural respect.

USAJOBS Help Center - Update your resume now so it meets new resume requirements

Learn more about this agency

Summary

Join the Indian Health Service and make a meaningful impact in American Indian and Alaska Native communities. As an Outpatient Nurse Case Manager, you will coordinate care, manage complex patient needs, and support improved health outcomes. This role blends clinical care and coordination to enhance access and continuity of care. Seeking applicants committed to service and cultural respect.

USAJOBS Help Center - Update your resume now so it meets new resume requirements

Learn more about this agency

Overview

Help

Accepting applications

Open & closing dates

04/01/2026 to 06/30/2026

Salary $84,363 - $109,678 per year Pay scale & grade GS 9

Location

1 vacancy in the following location:

Lockport, NY

Remote job No Telework eligible No Travel Required Occasional travel - You may be expected to travel for this position. Relocation expenses reimbursed Yes-You may qualify for reimbursement of relocation expenses in accordance with agency policy. Appointment type Permanent Work schedule Full-time Service Competitive

Promotion potential

None

Job family (Series)

• 0610 Nurse

Supervisory status No Security clearance Other Drug test No Position sensitivity and risk Moderate Risk (MR)

Trust determination process

• Suitability/Fitness

Financial disclosure No Bargaining unit status Yes

Announcement number IHS-26-HQ-12926007-DH Control number 863461800

This job is open to

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The public

U.S. Citizens, Nationals or those who owe allegiance to the U.S.

Native Americans

Native Americans or Alaskan Natives with a tribal affiliation.

Clarification from the agency

The IHS is required by law to give absolute preference to qualified applicants who meet the Secretary of the Interiors definition of Indian for appointment to vacancies within the IHS in accordance with established IHS policy as outlined in the Indian Health Manual Part 7, Chapter 3.

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Duties

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Total Compensation Package - Check out IHSs outstanding total compensation package for this job:

Registered Nurse Total Compensation | Pay (ihs.gov)

• Lead patient centered case management for patients with chronic and complex health conditions by conducting comprehensive assessments and developing individualized care plans that improve health outcomes and continuity of care.
• Coordinate care across providers, specialists, community programs, and external healthcare facilities to ensure seamless, timely, and effective delivery of services.
• Provide direct professional nursing care through in person and telehealth encounters, monitor patient progress, and intervene early to prevent complications and hospital readmissions.
• Educate and empower patients and families using culturally appropriate methods to support disease management, treatment adherence, and self-management.
• Analyze patient outcomes and care gaps and collaborate with interdisciplinary teams to improve care coordination processes and overall program effectiveness.

Requirements

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Conditions of employment

Selectee may be subject to a probationary period

U.S. Citizenship is required

Selective Service Registration is required for males born after 12/31/1959

This is a designated position covered by Public Law 101-630, requiring contact or control over Indian children. Due to this requirement, the agency must ensure that persons hired for these positions have not been found guilty of or pleaded nolo contendere or guilty to certain crimes.

IHS Selectees that will work in an IHS health care facility may be subject to Employee Health Policies related to Measles and Rubella, and seasonal influenza immunizations. Vaccine exemption requests may be available according to the National and/or Service Unit guidance.

On-call hours or standby duty may be required.

Successfully pass the E-Verify employment verification check. To learn more about E-Verify, including your rights and responsibilities, visit www.dhs.gov/E-Verify/.

Selectee(s) are required to have a viable bank account at a financial institution for electronic direct deposit of salary payment.

Background Investigation: If you are selected for this vacancy, you must undergo a pre-employment fingerprint check and background investigation. Fingerprint results and background investigation documentation must be cleared prior to hire. After you begin your employment, your continued employment is contingent upon the outcome of a complete background investigation as determined by the sensitivity level of your position. The investigation must find that you are suitable for Federal employment in your position. If you are found not suitable, you will be terminated after you begin work. If you make a false statement in any part of your application, you may not be hired; you may be fired after you begin work; or subject to possible criminal charges. You may be subject to a credit check as a part of the background investigation process.

Qualifications

To qualify for this position, your resume must state sufficient experience and/or education, to perform the duties of the specific position for which you are applying.

Experience refers to paid and unpaid experience, including volunteer work done through National Service programs (e.g., Peace Corps, AmeriCorps) and other organizations (e.g., professional; philanthropic; religious; spiritual; community; social). You will receive credit for all qualifying experience, including volunteer and part time experience. You must clearly identify the duties and responsibilities in each position held and the total number of hours per week.

BASIC REQUIREMENT(S):

Open until Filled: This announcement is open until the vacancy is filled. It may be extended or closed prior to the current closing date. First cut-off date for applications is 10 business days from the open date and every 10 business days thereafter.

Education

A graduate or higher level degree, bachelors degree, associate degree, or diploma from an accredited professional nursing educational program is required. This education must have been accredited by the Commission on Collegiate Nursing Education, Council on Accreditation of Nurse Anesthesia Educational Programs, Accreditation Commission for Midwifery Education, or an accrediting body recognized by the U.S. Department of Education at the time the degree was obtained.

Degree from Foreign Nursing School: Official certification from the Commission on Graduates of Foreign Nursing Schools is required for individuals who graduated from foreign nursing schools.

Licensure

For all grade levels and positions, applicants must have passed the National Council Licensure Examination. In addition, they must possess a current, active, full, and unrestricted license or registration as a professional nurse from a State, the District of Columbia, the Commonwealth of Puerto Rico, or a territory of the United States.

Basic Requirements for the GS-9 Grade Level

In addition to the above requirements, applicants must meet one of the following requirements:

• Possession of a masters degree in professional nursing; or
• At least one full year of professional nursing experience equivalent to the GS-7 grade level and possession of a diploma, associate degree, or bachelors degree in Nursing from a professional nursing program.

Examples of professional nursing experience managing complex case management situations by applying professional nursing judgment to assess clinical and psychosocial needs and prioritize care.

Interpreting clinical data, medical records, and care plans to evaluate patient status and support decision making in care coordination. Collaborating with interdisciplinary teams to resolve barriers to care, including access issues, resource limitations, and social determinants of health. Utilizing case management tools, data systems, and documentation standards to track patient progress and ensure compliance with care requirements. Advising patients, families, and care team members on care options, resources, and next steps to support informed healthcare decisions.

You must meet all qualification requirements within 30 days of the closing date of the announcement.

Education

This position has an education requirement. You are strongly encouraged to submit a copy of your transcripts or a list of your courses including titles, credit hours completed, and grades. Unofficial transcripts will be accepted in the application package. Official transcripts will be required from all selectees prior to receiving an official offer.

Only attendance and/or degrees from schools accredited by accrediting institutions recognized by the U.S. Department of Education may be credited. Applicants can verify accreditation at the following website: https://www.ed.gov/accreditation.

If you are using foreign education to meet qualification requirements, you must send a Certificate of Foreign Equivalency with your transcript in order to receive credit for that education. For further information, visit https://sites.ed.gov/international/recognition-of-foreign-qualifications/.

Additional information

Federal Employees earn annual leave at a rate (4, 6 or 8 hours per pay period) which is based on the number of years they have served as a Federal employee. IHS may offer newly-appointed Federal employees credit for their directly related previous non-federal experience or active duty uniformed military service. This credited service can be used in determining the rate at which they earn annual leave.

This position is covered by a Bargaining Unit.

Recruitment or relocation incentives may be authorized. At least a service agreement will be required.

The Indian Health Service (IHS), National Health Service Corps (NHSC), and the Health Resources and Services Administration (HRSA) have student loan repayment programs for qualifying health disciplines. This is a competitive process separate from the hiring process. Opportunities for LRP are based on agency hiring priorities and availability of funds. For additional information please visit:

For IHS - http://www.ihs.gov/loanrepayment/

For NHSC - https://nhsc.hrsa.gov/loanrepayment/

For HRSA Nurse Corps - https://bhw.hrsa.gov/loansscholarships/nursecorps

You will be evaluated for this position in accordance with the OPM Merit Hiring Plan.

As part of the application process, you will be asked to provide short essay responses (200 words or less each) to the following four questions.

• How has your commitment to the Constitution and the founding principles of the United States inspired you to pursue this role within the Federal government?
• In this role, how would you use your skills and experience to improve government efficiency and effectiveness?
• How would you help advance the Presidents Executive Orders and policy priorities in this role?
• How has a strong work ethic contributed to your professional, academic or personal achievements?
• Your responses are optional and will not be scored.
• However, they may be reviewed by hiring managers and agency leadership (or designees) during the evaluation process.
• You will be asked to certify that your responses are written in your own words and that you did not use a consultant or artificial intelligence (AI) tool (such as ChatGPT or Copilot).

Expand Hide additional information

Candidates should be committed to improving the efficiency of the Federal government, passionate about the ideals of our American republic, and committed to upholding the rule of law and the United States Constitution.

Benefits

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How you will be evaluated

You will be evaluated for this job based on how well you meet the qualifications above.

Additional selections may be made for similar positions across the Department of Health and Human Services (HHS) within the local commuting area(s) of the location identified in this announcement. By applying, you agree to have your application shared with interested selecting official(s) at HHS. Clearance of CTAP/ICTAP will be applied for similar positions across HHS.

This position will be filled through the Office of Personnel Managements Direct Hire Authority. Category rating and Veterans Preference will not be considered in evaluating applicants. For more information on Direct Hire Authority, please see OPM Direct Hire Fact Sheet. Your application (resume and supporting documentation) will be evaluated to determine if you meet the minimum qualifications required as listed on the announcement under qualification requirements. To be considered well qualified for the purposes of the Career Transition Assistance Program (CTAP) and the Interagency Career Transition Assistance Program (ICTAP), you must substantively exceed the basic qualifications and meet all eligibility, physical, medical, suitability, and any other requirements.

Click here to view vacancy questions: https://apply.usastaffing.gov/ViewQuestionnaire/12926007.

All documents above MUST be received by 11:59 (Eastern Standard Time) of the closing date of, 06/30/2026, to be considered.

Benefits

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Review our benefits

Required documents

Required Documents

Help

USAJOBS Help Center - Update your resume now so it meets new resume requirements

• Resume: You are highly encouraged to visit the USAJOBS Help Center before submitting a resume. USAJOBS Help Center - Update your resume now so it meets new resume requirements

Required as applicable for the purposes of specific eligibility and appointment claim(s), and position requirements:

• Indian Preference Applicants: If claiming Indian preference, applicants must provide a completed copy of the Form BIA-4432, "Verification of Indian Preference for Employment in the BIA and IHS Only." Indian preference will not be given unless a properly signed and dated form is submitted with your application, including any verification by an authorized Tribal Representative or BIA Official of tribal enrollment records. For detailed instructions, see form BIA-4432. Refer to BIA-4432 link: https://www.bia.gov/sites/default/files/media_document/1076-0160_indian-pref_expires-12.31.28_508.pdf.
• Career Transition Assistance Program (CTAP)/Interagency Career Transition Assistance Program (ICTAP): If you are claiming CTAP/ICTAP, follow the instructions below: http://www.opm.gov/policy-data-oversight/workforce-restructuring/employee-guide-to-career-transition/ctap_guideline.pdf.
• Transcripts: You are encouraged to submit copies of transcripts (official or unofficial) although not required at the time of application. You must list your courses including titles, credit hours completed, and grades. Official transcripts will be required after tentative selection and prior to issuing an official job offer.
• Licensure, Certifications: Applicants should list their license/certifications on their resume, along with the expiration date, if applicable. Certification of licensure/certification will be required after tentative selection and prior to issuing an official job offer.

The first Cut-off date for receipt/referral of applications to be considered for available vacant positions will be 04/08/2026 and every Wednesday thereafter.

How to Apply

Help

To apply for this position, you must provide a complete Application Package. See required documents below.

• To begin, Click Apply online button on the vacancy announcement.
• You will be directed the Login.Gov screen, here you will sign in if you have an existing USAJOBS account or create a Login.Gov account.
• If you have an account you will be directed to select a resume or create a resume. If you create an account you can create a resume. Click save and continue.
• Follow the prompts to upload your resume and/or supporting documents.
• Click the Apply to this Vacancy and complete all steps in the application process until the confirmation indicates your application is complete. If you click return to USAJOBS or get timed out prior to receiving confirmation, your application will not be submitted and cannot be considered for this job.
• Read and complete all Eligibility questions.
• Review the Required Documents section of this announcement to determine which apply to you and must be submitted online. You may choose one or more of the following options to submit your document(s): Upload (from your computer) or USAJOBS (Click the USAJOBS link to complete the transfer process.)

For additional questions please see our Frequently Asked Questions (FAQs) found here: http://www.ihs.gov/jobs/index.cfm?module=search&option=faq.

The IHS provides reasonable accommodations to applicants with disabilities. If you need a reasonable accommodation for any part of the application and hiring process, please notify the Human Resources Office. The decision on granting reasonable accommodation will be on a case-by-case basis.

Agency contact information

Sara Packard

Phone 6053774773 Email Sara.Packard@ihs.gov Address IHS Headquarter

5600 Fishers Lane

Rockville, MD 20857

US

Next steps

Stay Updated with Text Alerts

You can choose to receive text message notifications about your application status. To enable this feature:

• Log in to your USAJOBS account.
• Go to your Account Settings and select Notification Preferences.
• Check the option to receive SMS/Text Messages.

Text message updates are optional and provided in addition to email notifications. Standard messaging rates may apply.

You can track the progress of your application package via your USAJOBS account. You will receive an acknowledgement from USAJOBS that your submission was successful once we have received your on-line eligibility questionnaire, resume, and any supporting documentation. You will be notified of the status of your application via your USAJOBS Account after we conduct a qualification review of your complete application package. You will be contacted if further evaluation or interviews are required. Any exaggeration of your experience, false statements, or attempt to conceal information may disqualify you for employment consideration. We may verify all information you provide in your resume and questionnaire responses, through reference and/or background check, and/or verification of your education. If you are selected, you will be contacted personally by the human resources office posting this announcement.

If all required documentation is not submitted with your application you will lose consideration. It is the applicants responsibility to verify that information and documents entered, uploaded, or faxed are received, legible and accurate.

Fair and transparent

The Federal hiring process is set up to be fair and transparent. Please read the following guidance.

Criminal history inquiries Equal Employment Opportunity (EEO) Policy

Financial suitability New employee probationary period

Privacy Act Reasonable accommodation policy

Selective Service Signature and false statements

Social security number request

Required Documents

Help

USAJOBS Help Center - Update your resume now so it meets new resume requirements

• Resume: You are highly encouraged to visit the USAJOBS Help Center before submitting a resume. USAJOBS Help Center - Update your resume now so it meets new resume requirements

Required as applicable for the purposes of specific eligibility and appointment claim(s), and position requirements:

• Indian Preference Applicants: If claiming Indian preference, applicants must provide a completed copy of the Form BIA-4432, "Verification of Indian Preference for Employment in the BIA and IHS Only." Indian preference will not be given unless a properly signed and dated form is submitted with your application, including any verification by an authorized Tribal Representative or BIA Official of tribal enrollment records. For detailed instructions, see form BIA-4432. Refer to BIA-4432 link: https://www.bia.gov/sites/default/files/media_document/1076-0160_indian-pref_expires-12.31.28_508.pdf.
• Career Transition Assistance Program (CTAP)/Interagency Career Transition Assistance Program (ICTAP): If you are claiming CTAP/ICTAP, follow the instructions below: http://www.opm.gov/policy-data-oversight/workforce-restructuring/employee-guide-to-career-transition/ctap_guideline.pdf.
• Transcripts: You are encouraged to submit copies of transcripts (official or unofficial) although not required at the time of application. You must list your courses including titles, credit hours completed, and grades. Official transcripts will be required after tentative selection and prior to issuing an official job offer.
• Licensure, Certifications: Applicants should list their license/certifications on their resume, along with the expiration date, if applicable. Certification of licensure/certification will be required after tentative selection and prior to issuing an official job offer.

The first Cut-off date for receipt/referral of applications to be considered for available vacant positions will be 04/08/2026 and every Wednesday thereafter.

How to Apply

Help

To apply for this position, you must provide a complete Application Package. See required documents below.

• To begin, Click Apply online button on the vacancy announcement.
• You will be directed the Login.Gov screen, here you will sign in if you have an existing USAJOBS account or create a Login.Gov account.
• If you have an account you will be directed to select a resume or create a resume. If you create an account you can create a resume. Click save and continue.
• Follow the prompts to upload your resume and/or supporting documents.
• Click the Apply to this Vacancy and complete all steps in the application process until the confirmation indicates your application is complete. If you click return to USAJOBS or get timed out prior to receiving confirmation, your application will not be submitted and cannot be considered for this job.
• Read and complete all Eligibility questions.
• Review the Required Documents section of this announcement to determine which apply to you and must be submitted online. You may choose one or more of the following options to submit your document(s): Upload (from your computer) or USAJOBS (Click the USAJOBS link to complete the transfer process.)

For additional questions please see our Frequently Asked Questions (FAQs) found here: http://www.ihs.gov/jobs/index.cfm?module=search&option=faq.

The IHS provides reasonable accommodations to applicants with disabilities. If you need a reasonable accommodation for any part of the application and hiring process, please notify the Human Resources Office. The decision on granting reasonable accommodation will be on a case-by-case basis.

Expand Hide how to apply

Agency contact information

Sara Packard

Phone 6053774773 Email Sara.Packard@ihs.gov Address IHS Headquarter

5600 Fishers Lane

Rockville, MD 20857

US

Next steps

Stay Updated with Text Alerts

You can choose to receive text message notifications about your application status. To enable this feature:

• Log in to your USAJOBS account.
• Go to your Account Settings and select Notification Preferences.
• Check the option to receive SMS/Text Messages.

Text message updates are optional and provided in addition to email notifications. Standard messaging rates may apply.

You can track the progress of your application package via your USAJOBS account. You will receive an acknowledgement from USAJOBS that your submission was successful once we have received your on-line eligibility questionnaire, resume, and any supporting documentation. You will be notified of the status of your application via your USAJOBS Account after we conduct a qualification review of your complete application package. You will be contacted if further evaluation or interviews are required. Any exaggeration of your experience, false statements, or attempt to conceal information may disqualify you for employment consideration. We may verify all information you provide in your resume and questionnaire responses, through reference and/or background check, and/or verification of your education. If you are selected, you will be contacted personally by the human resources office posting this announcement.

If all required documentation is not submitted with your application you will lose consideration. It is the applicants responsibility to verify that information and documents entered, uploaded, or faxed are received, legible and accurate.

Expand Hide next steps

Fair and transparent

The Federal hiring process is set up to be fair and transparent. Please read the following guidance.

Criminal history inquiries Equal Employment Opportunity (EEO) Policy

Financial suitability New employee probationary period

Privacy Act Reasonable accommodation policy

Selective Service Signature and false statements

Social security number request

Indian Health Service

Become a part of an innovative, dynamic, nationwide organization of dedicated health care providers working to meet the individual health care needs of American Indians and Alaska Natives. Indian Health Service (IHS) employees are considerate in our care, creative in our approach, enthusiastic about our work and compassionate with our patients. Our lifestyle is adventurous, community oriented and focused on service and problem solving as part of a professional interdisciplinary team. Join us in improving the health outcomes of over 2 million American Indians and Alaska Natives.

Agency contact information

Sara Packard

Phone 6053774773 Email Sara.Packard@ihs.gov Address IHS Headquarter

5600 Fishers Lane

Rockville, MD 20857

US

Visit our careers page

Learn more about what its like to work at Indian Health Service, what the agency does, and about the types of careers this agency offers.

http://www.ihs.gov

Summary

Join the Indian Health Service and make a meaningful impact in American Indian and Alaska Native communities. As an Outpatient Nurse Case Manager, you will coordinate care, manage complex patient needs, and support improved health outcomes. This role blends clinical care and coordination to enhance access and continuity of care. Seeking applicants committed to service and cultural respect.

USAJOBS Help Center - Update your resume now so it meets new resume requirements

Learn more about this agency

Overview

Help

Accepting applications

Open & closing dates

04/01/2026 to 06/30/2026

Salary $84,363 - $109,678 per year Pay scale & grade GS 9

Location

1 vacancy in the following location:

Lockport, NY

Remote job No Telework eligible No Travel Required Occasional travel - You may be expected to travel for this position. Relocation expenses reimbursed Yes-You may qualify for reimbursement of relocation expenses in accordance with agency policy. Appointment type Permanent Work schedule Full-time Service Competitive

Promotion potential

None

Job family (Series)

• 0610 Nurse

Supervisory status No Security clearance Other Drug test No Position sensitivity and risk Moderate Risk (MR)

Trust determination process

• Suitability/Fitness

Financial disclosure No Bargaining unit status Yes

Announcement number IHS-26-HQ-12926007-DH Control number 863461800

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