Artificial Intelligence (AI), Automation, Best Practices, Call Centers, Centralized Operations/Management, Change Management, Cisco Certifications, Cloud Computing, Communication Skills, CompTIA Network+, CompTIA Security+, Computer Firmware, Computer Science, Computer Security, DHCP (Dynamic Host Configuration Protocol), DNS (Domain Name System), Documentation, Firewall Administration, Firewalls, IP (Internet Protocol), IT Service Management (ITSM), Identify Issues, Incident Response, Information Technology & Information Systems, Local Area Network (LAN), Maintenance Services, Multitasking, Network Administration/Management, Network Architecture/Engineering, Network Connectivity, Network Monitoring, Network Performance/Analysis, Network Routers, Network Routing, Network Support, Network Switching, On Call, Operations Security (OPSEC), Performance Analysis, Policy Development, Presentation/Verbal Skills, Procedure Development, Production Systems, Professional Services, Public Cloud, Python Programming/Scripting Language, Root Cause Analysis, Scripting (Scripting Languages), TCP/IP (Transmission Control Protocol/Internet Protocol), Team Building, Technical Delivery, Telecommunications, Testing, United States Citizen, VLAN (Virtual Local Area Network), VPN (Virtual Private Network), Wide Area Network (WAN), Windows PowerShell, Wireless Communications, Writing Skills