Elevate Your Career as a Logistics Customer Service Specialist Urgently hiring in Santa Fe Springs!
Job Title: Customer Service Specialist
Pay: $21 - $24 per hour
Hours: Full-time
Start Date: ASAP
Looking for a rewarding work environment where you can truly make a difference? Join a busy, dynamic team dedicated to delivering exceptional logistics support as a Customer Service Specialist in Santa Fe Springs, CA, and help elevate the customer experience every day. As a Logistics Customer Service Specialist, you'll be the vital link between customers and internal teams, ensuring seamless order processing and shipping coordination. Youll work closely with different departments to provide outstanding service and help keep operations running smoothly.
What You'll Do
As a Logistics Customer Service Specialist, you will be responsible for:
Serving as the main contact for customer accounts, updating order status, and resolving issues promptly
Processing and confirming sales orders with accuracy and efficiency
Coordinating shipping details, order changes, and delivery schedules across teams
Communicating with Quality and Operations teams regarding shipment release timelines
Maintaining customer and order records in NetSuite, CRM, and internal systems
Preparing and sharing shipping documentation, pre-ship packets, and order reports using Excel
Supporting customer meetings by providing updates on orders, inventory, and timelines
Assisting with outbound shipments, including research & development and lab samples via FedEx or DHL
Interacting confidently with customers through phone, email, and virtual meetings (Teams, Zoom, Google Meet)
What You'll Bring
The ideal candidate for this role will have:
A high school diploma or equivalent (college degree preferred)
At least 2 years of experience in office or Logistics/3PL customer service environment
Strong skills in Microsoft Office, especially Excel
Excellent communication, organizational, and problem-solving abilities
Ability to adapt to changing priorities with accuracy and attention to detail
Bilingual in English and Spanish is a plus
Why Join Us in Santa Fe Springs?
Flexible hours promote a healthy work-life balance
Opportunities for career growth within a supportive team environment
Competitive pay along with excellent benefits
Affordable health and prescription coverage with no waiting period for permanent employees
Retirement plans: 401k or Pension options available
Location & Schedule
This position is on-site in Santa Fe Springs, CA, offering a full-time schedule.
Ready to Take the Next Step?
If you're prepared to launch a rewarding career as a Customer Service Specialist in Santa Fe Springs, apply today or connect with our recruiting team to learn more. Don't wait we're hiring now!