None Computer Support Specialist

Learn to use Help Desk core tools and software to assist users when needed and obtain a base knowledge in the core products supported by the Help Desk. Referral Rewards- Receive referral bonuses for eligible healthcare professionals you refer.($200 referrer / $100 referee).

Computer Support Specialist – Albany, NY

Local Pay: $25.00/hour





Join our team and make a meaningful impact by supporting the day-to-day operations of our team. We're looking for a dedicated and dependable professional who is committed to providing excellent support and helping ensure smooth and efficient operations.





Why You'll Love Working With Us 

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  Quick & Easy Application - Apply anytime, anywhere with our enHANce app. 
  
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  Referral Rewards- Receive referral bonuses for eligible healthcare professionals you refer.($200 referrer / $100 referee)
  
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  Personalized Support -  Work with a dedicated recruiter committed to your success. 
  
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  Exclusive Employee Benefits - Enjoy free continuing education (CEUs) exclusive marketplace discounts, hotel savings, pet insurance, and Employee Assistance Program.
  

Shift Details:

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  Shifts: Mon - Fri between the hours of 8:00 am and 5:30 pm.
  
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  Total of 40 hours weekly; overtime availability is rare. 
  
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  NYS Holiday work may be required.
  

Computer Support Specialist  Duties & Responsibilities:
Basic Duties (Training is provided on-site)

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  1st Level Support for Help Desk and Security Incidents
  
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  Answer calls and e-mail messages as they come in to the Statewide Financial System (SFS) Help Desk
  
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  Accurately document all issues and requests during the initial call
  
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  Analyze user issues and questions. Leverage system knowledge and use knowledge base resources to pinpoint resolution and answers for users.
  
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  Establish and maintain a working knowledge of the Statewide Financial System’s navigation, procedures, and processing requirements
  
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  Support users in the use of the system including, but not limited to, navigation, access, and reports.
  
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  If required, route issues and requests to appropriate second line of support
  
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  Coordinate schedule with Help Desk supervisor to ensure coverage during established business hours.
  
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  Learn to use Help Desk core tools and software to assist users when needed and obtain a base knowledge in the core products supported by the Help Desk
  
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  Participate in appropriate training, workgroups and agency meetings
  

Knowledge, Skills, & Abilities:

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  Experience with ServiceNow or other ticket or case management software is a plus
  
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  Strong MS Windows, MS Outlook, and MS Office knowledge, particularly in MS Excel and MS Word
  
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  Knowledge of basic accounting principles
  
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  Excellent communication skills
  
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  Works well with others
  
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  Reliable and trustworthy
  
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  Ability to multi-task and set priorities
  
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  MS SharePoint knowledge is desirable
  
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  Ability to write non-technical correspondence and communicate in writing
  
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  Ability to run SQL scripts or queries is a plus
  

Minimum Qualifications 

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  High School graduate with some college; computer science related degree is preferred.
  
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  Minimum of 1 year/s of recent experience as as a Conputer Support Specialists
  
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  Copy of all current required certifications and compliance documents (e.g., .BLS, N95 fit test, immunization records, TB test, or other client-specific requirements).
  

Benefits 

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  Competitive Pay
  
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  Health, Dental, Vision, Life & Short-Term Disability Insurance (eligibility begins after 60 days)
  
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  401(k) Retirement Plan
  
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  Travel Stipends for Qualified Candidates
  

Ready to Get Started?
Apply through this job posting and submit your most recent resume.

For questions about this opportunity, please contact Queyara at (800) 928-5561, Monday through Friday, 8:30 AM–5:00 PM PST.