| Location | Omaha, Nebraska |
Additional Considerations (if any):
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At Amber Specialty Pharmacy, our commitment to patient care is unmatched. Enjoy fulfillment in a career where you have the opportunity to make a positive impact on patients with complex and chronic conditions.
Seeking to hire a Certified Pharmacy Technician or the right candidate to join our Pharmacy Technician Apprenticeship Program. When enrolling in our Apprenticeship program you will enjoy paid training, hands-on experience, and full support to become a Certified Pharmacy Technician. We'll provide study materials and cover the initial certification exam fee once you qualify.
Monday-Friday (NO WEEKENDS!)
Hours: 8 a.m. - 5 p.m. CST
Wages: Hourly $20.00 to $24.00
Six paid holidays
Must pass post-offer, pre-employment drug background tests as allowed by state, federal, local ordinance, statutes and licensing/accreditation requirements.
Amber Specialty Pharmacy
Job Title: Specialty Pharmacy Program Liaison
Department: Operations
FLSA: Non-Exempt
General Functions
The Specialty Pharmacy Program Liaison serves as the primary point of contact for internal and external communication between the Company, pharmaceutical manufacturers and HUB service provider regarding program details, requests for information regarding product, case status updates, next steps in processing, and communication of reimbursement or coverage issues. This is a customer-facing role with the expectation to handle first line customer resolutions.
Reporting Relations
Reports to: Program Management Lead
Direct Reports: None
PrimaryResponsibilities:
Actsasaliaisonbetweenspecialtypharmacy,patients,insurancecompanies,Pharmamanufacturerand providers offices via phone, fax, online and e-mail communications
Will be primary point of contact for client inquiries and escalations
Resolvescustomerissues,ensuringtimelyandaccurateinformationisprovided.Determinescasesthat are falling outside timing parameters and provides resolutions
CollaborateswithPatientCaredepartment,PharmacyOperationsandTradeRelationsto ensurecustomer requests are handled in a timely and accurate manner. Works with other departments throughout prescription fulfillment
Collaborates with Patient Care/COE teams, Clinical staff, Fulfillment Pharmacy, Trade Relations, Billing/Adjudication,Contracting,andSalestoprovideateamapproachtoonboardingnewpatients
Contactsprovider or patient to obtain accurate information to continue processing the prescription
Triagesandresolvesissuesor concernsrelatingtoproductprescriptioncoveragetotheappropriateteam (i.e. prior authorizations, appeals, grant funding, clinical)
Workswiththepharmacistand/ornursetocontactprovidersandinsurancecompaniestoverify prescriptions, overrides and other approvals
Participates with Trade Relations in relevant Quarterly Business Reviews (QBRs) as needed
Buildsrapportwithinternalandexternalcustomerstopromotethehighestcustomerserviceandpositive image of the company
Provides data updates and ad hoc reports to manufacturers and HUBs as requested
Interpretsanddisseminatesinformation,includingkeyinformationaboutupdatesorchangesinthe assigned product and/or program details
Assistsinthedevelopmentofprogramsfordatacollection,adverseeventreporting,andadherenceas related to contractual agreements
Adherestoallcompanypoliciesasindicatedinthehandbookanddirectivesissuedbymanagement.Has reviewed Policy and Procedure manual
This is an office based position
ProfessionalCompetencies:
Apassionforhelpingpatients.Organized,high-integrity,attentiontodetail,abilitytomulti-taskandwork independently,dependable,qualityfocused,empathetic,goodlistener/communicator,abletoeffectively transfer knowledge to others. Energetic, outgoing, highly motivated team player.
Proficient withMSExcel,Word,andOutlook.Abilitytocomprehendandprinciplesofbasicmath while analyzing data and generating reports.
Ability to apply principles of logical thinking to a wide range of intellectual and practical problems.
Strongoral,writtenandinterpersonalskills.Abilitytoeffectivelyeducate,trainandpresentinformation and respond to questions from groups of coworkers, managers, clients and customers.
Excellentcustomerservicewiththeabilitytoworkwithalllevelsofinternalmanagement andstaff,as well as outside clients and vendors.
Qualifications:
ExperiencedpharmacytechnicianwithnationalCPhTcertification.Atleast3yearsofpriorpharmacy technician experience is preferred
Workingknowledgeofspecialtypharmacy;demonstratedunderstandingofspecifieddiseasestate(s), competitors, healthcare industry trends, etc.
Experiencewithinsuranceverification,healthcarebenefitassessment,paperworkanddocumentationfor billing Medicare/Medicaid and commercial insurances preferred
HIPAAtrainedand/ortheabilitytoworkwithandprotectextremelyconfidentialpatient andemployee information
Two years of experience in a physician’s office, healthcare setting and/or insurance background preferred
Ability to travel as needed
EducationalRequirements:
Bachelor’s degree in a related field preferred
LicensureandCertificationRequirements:
Current unrestricted state pharmacy technician registration/licensure.
National or state pharmacy technician certification per applicable State Board of Pharmacy requirements.
Physical Requirements:
Must be able to remain in a stationary position up to 90% of the time
The person in this position needs to occasionally move about inside the office to access file cabinets, office machinery, etc., and traverse conferences, meetings, and remote events.
Constantly operates a computer and other office productivity machinery, such as a calculator, copy machine, and computer printer.
The ability to communicate information and ideas so others will understand. Must be able to exchange accurate information in these situations.
The ability to observe details at close range (within a few feet of the observer).
Working Conditions:
Normal office environment.
Equipment Used to Perform the Job:
Computers, keyboards, mouse, monitors, fax, and/or headsets for phone work. Software specific to the position, including but not limited to Microsoft Outlook and Skype. Must lift and traverse the area to move paper and supplies to use the equipment.
Contacts:
Frequently interact with co-workers, intradepartmental staff of the Company, managers, leaders, insurance providers, payers, vendors, and customers. This is a partial list of contacts and is subject to changes and alternatives.
Confidentiality:
The incumbent must maintain the confidentiality of personal information for the applications and licensing requirements, including any financial, strategic, or proprietary information. The Company does not consider this an exhaustive list of examples and may add or modify as deemed appropriate to the execution of the role.
Candidates must be able to pass a pre-employment drug test, background check, and health screening (if applicable).
Apply now and join our mission to provide exceptional patient care!