Position Summary
Care Runners EMS, LLC is seeking dependable, professional, and compassionate Non-Emergency Medical Transportation (NEMT) Drivers to operate company-owned wheelchair-accessible vans throughout Stockbridge, Henry County, and surrounding Georgia communities.
The driver will be responsible for safely transporting ambulatory and wheelchair-bound passengers to and from medical appointments, dialysis centers, hospitals, rehabilitation facilities, and other authorized destinations.
Drivers must demonstrate excellent customer service, safe driving practices, punctuality, and compliance with company policies and applicable Georgia transportation requirements, including Verida transportation provider standards.
Essential Duties and Responsibilities
1. Passenger Transportation & Safety
- Safely operate company-owned wheelchair-accessible transportation vans.
- Transport passengers to and from scheduled medical appointments and approved destinations.
- Assist passengers with entering and exiting vehicles.
- Properly secure wheelchairs using approved four-point tie-down systems and occupant restraints.
- Operate wheelchair lifts and ramps safely.
- Ensure all passengers are seated and properly secured before vehicle movement.
- Provide courteous, respectful, and professional assistance to passengers.
- Never leave passengers unattended when assistance or supervision is required.
- Follow established procedures for passenger emergencies, accidents, and incidents.
2. Verida Transportation Compliance
- Complete assigned Verida-authorized transportation trips.
- Follow trip schedules, pickup windows, and dispatch instructions.
- Verify passenger identity and transportation details before beginning trips.
- Accurately document passenger pickup and drop-off times.
- Obtain required trip verification and signatures when applicable.
- Immediately report cancellations, no-shows, delays, and unsuccessful trips.
- Ensure all completed trips are properly recorded for billing and reimbursement.
- Follow applicable Verida requirements and company transportation policies.
3. Vehicle Inspections & Maintenance
- Conduct daily pre-trip and post-trip vehicle inspections.
- Check tires, lights, brakes, fluids, seat belts, wheelchair restraints, and lift equipment.
- Maintain cleanliness and sanitation of assigned vehicles.
- Report mechanical problems, equipment malfunctions, or vehicle damage immediately.
- Ensure vehicles contain required safety equipment.
- Maintain fuel levels according to company policy.
- Account for company-issued keys, gas cards, tablets, and transportation equipment.
- Report lost or damaged company property immediately.
4. Scheduling & Dispatch Communication
- Report to work on time and ready for assigned transportation routes.
- Follow daily schedules provided by dispatch.
- Maintain communication with dispatch throughout assigned shifts.
- Notify dispatch immediately of traffic delays, passenger concerns, or scheduling conflicts.
- Accept additional transportation assignments when operationally necessary and within scheduled working hours.
- Report completed trips and outstanding transportation issues before ending each shift.
5. Customer Service & Professional Conduct
- Treat all passengers with dignity, patience, and respect.
- Maintain appropriate professional boundaries.
- Protect passenger privacy and confidential information.
- Maintain a clean, professional appearance.
- Refrain from unauthorized phone use while driving.
- Follow company policies regarding attendance, conduct, and safety.
- Represent Care Runners EMS professionally at all medical facilities and passenger locations.
Minimum Qualifications
Applicants must meet the following requirements:
- Possess a valid Georgia driver’s license appropriate for the assigned vehicle.
- Maintain an acceptable motor vehicle driving record.
- Be at least 21 years old, or meet any higher applicable insurer or contract requirement.
- Successfully complete required background checks and screenings.
- Meet applicable Verida driver qualification and credentialing requirements.
- Be able to safely assist passengers with mobility limitations.
- Demonstrate strong communication and customer service skills.
- Have reliable transportation to and from the assigned reporting location.
- Be able to operate a smartphone or company-issued tablet for trip documentation.
- Successfully complete all required company safety and transportation training.
Preferred Qualifications
- Previous experience in NEMT, wheelchair transportation, passenger transportation, or healthcare.
- Experience operating wheelchair-accessible vans.
- Knowledge of Henry County and surrounding metro Atlanta communities.
- Current CPR and First Aid certification.
- Experience using electronic dispatch and trip verification systems.
Required Training
Drivers must complete all applicable training before performing independent transportation assignments, including:
- Wheelchair securement and passenger restraint procedures
- Wheelchair lift and ramp operation
- Passenger assistance and transfer safety
- Defensive driving and vehicle safety
- Emergency response and incident reporting
- Infection prevention and vehicle sanitation
- Passenger confidentiality
- Verida transportation procedures and trip documentation
- Company orientation and operational policies
Work Schedule
- Full-time and part-time positions may be available.
- Work schedules are determined by transportation demand and operational needs.
- Early morning shifts may be required.
- Drivers must be available for assigned pickup and drop-off schedules.
- Additional hours may be available based on transportation volume.
Physical Requirements
- Ability to sit and drive for extended periods.
- Ability to enter and exit vehicles frequently.
- Ability to safely operate wheelchair lifts, ramps, and restraint equipment.
- Ability to assist passengers with mobility devices within training and safety limitations.
- Ability to perform routine vehicle inspections and cleaning duties.
Performance Expectations
Drivers are expected to maintain a high standard of safety, customer service, and operational efficiency.
Key performance expectations include:
- Completing assigned trips safely and on time.
- Maintaining accurate transportation records.
- Preventing avoidable accidents and safety violations.
- Maintaining positive passenger experiences.
- Following company dispatch procedures.
- Maintaining accountability for assigned vehicles and equipment.
Equal Employment Opportunity
Care Runners EMS, LLC is an Equal Opportunity Employer. Employment decisions are made without unlawful discrimination based on protected characteristics.