NOC Technician IV

General Summary of Position:

The NOC (Network Operations Center) Technician at Granite Telecommunications plays a critical role in monitoring, maintaining, and supporting the company's network infrastructure to ensure optimal uptime and performance. This role provides frontline troubleshooting, incident escalation, and network event management, working closely with engineering and support teams to resolve issues promptly. The ideal candidate is detail-oriented, responsive, and skilled in identifying and addressing network problems in a fast-paced environment.

Duties and Responsibilities:

• Architect and implement advanced monitoring solutions for VOIP, SD-WAN, and broadband services.
• Lead cross-functional projects to improve network reliability and scalability.
• Perform security audits and vulnerability assessments across NOC-managed infrastructure.
• Interface with product and engineering teams to support new service rollouts.
• Develop training materials and lead technical workshops for junior staff.
• Analyze trends in network performance and recommend strategic improvements.

Required Qualifications:

• 6-8 years of experience in network operations, engineering, or telecom.
• Expert-level knowledge of VOIP/SIP architecture, SD-WAN platforms, and broadband technologies.
• Strong background in network security, including IDS/IPS, VPNs, and compliance standards.
• Ability to lead technical teams and manage high-impact incidents.

Preferred Qualifications:

• Experience with orchestration platforms and network automation frameworks.
• Strong project management and documentation skills.

Compensation Range:The compensation range for this position is $71,750-$80,600 and represents the range that Granite reasonably and in good faith expects to pay for this role at the time of posting. Final compensation will be determined based on several factors, including but not limited to experience, education, job related skills, and overall alignment with the role.