Highlights
JOB PURPOSE: Reporting directly to the NOC Manager/Supervisors, the NOC Technician will be responsible for level 1 troubleshooting directly with customers, field technicians, carrier service providers and escalate to NOC Engineers, as necessary. Prioritize network issues by severity levels and escalate to NOC Engineers/Management as necessary.
Numbers & Facts
| Location | Longview, TX |
| Industry | Staffing/Employment Agencies |
| Company Size | 100 to 499 employees |
| Website | https://www.mountainltd.com/ |
Description
MOUNTAIN, Ltd is seeking a NOC Technician! This position will report to either the Longview TX office or the Charlotte, NC office.
JOB PURPOSE: Reporting directly to the NOC Manager/Supervisors, the NOC Technician will be responsible for level 1 troubleshooting directly with customers, field technicians, carrier service providers and escalate to NOC Engineers, as necessary.
REPONSIBLITIES:
Monitor all of company’s network services and devices in a 24/7 environment.
Troubleshoot network (Data & Voice) incidents in a timely fashion
Prioritize network issues by severity levels and escalate to NOC Engineers/Management as necessary
Resolve customer incidents via Phone or Email
Maintain status updates to internal and external customers until incidents are resolved
Provide accurate documentation for each incident
Perform various steps to verify trouble status and coordinate with Field Operations
Adhere to SLA and MTTR policy’s and standards.
SKILLS / QUALIFICATIONS:
Must have good customer service and organizational skills
Networking experience in a NOC or Enterprise support role
Experience with LAN/WAN technologies in an IT environment
Experience with network monitoring tools
Must have experience with Voice, Data, Microwave
Experience with telnet, SSH, RDP, and CLI interfaces
Able to work in a high stress environment, as a team player and at times with no supervision
Willing to be part of the main support during natural disasters
Strong analytical thinker to gather information and prioritize severity levels
Willingness to learn new technologies with minimal management
EDUCATION / CERTIFICATIONS:
High school or equivalent; BA/BS preferred
3 or more years of hands-on experience in a related field preferred
Shape the future. Summit success.
Join our team and become part of a legacy that has been at the forefront of engineering excellence since 1979.
#M4
About Company
OUR STORY
In 1979, Joseph Hosmer, with a camera strapped to his shoulder and a love for exploration, had a vision to create relationships with people all over the world. This adventurous spirit, paired with his knowledge of telephony, led Joe to start MOUNTAIN, LTD. MOUNTAIN’s humble beginnings started all the way across the ocean in Western Africa, working to develop landmark telecommunications projects in remote locations. MOUNTAIN worked to innovate communication technology within the country where there were no resources. These challenges were trying, but the results were fruitful and enriched many lives. Today, MOUNTAIN works in almost every state, offering the same dedication as it did all those years ago.
A lot has changed since then, but the vision and mission remain the same: offer the best opportunities to people and deliver outstanding service to businesses in the telecom industry. With 40 years of experience under our belt, we are at the forefront of telecommunications, whether it be traditional OSP/ISP engineering, cutting-edge wireless technology, or old-fashioned pole and line work.