NOC Technician needs 1-3 years experience
NOC Technician requires:
- Hybrid ( Tues-Thurs on site and M/F from home)
- Experience working in a heavy call center environment and taking inbound calls at a fast pace
- Associate technical degree or equivalent work experience required
- Bachelors degree preferred
- Experience in a centralized repair, troubleshooting, and testing environment required.
- Approximately 5% travel may be required in support of the positions responsibilities
NOC Technician duties:
- Open trouble tickets and perform initial triage; provide break/fix action to resolve network issues.
- Provide end-to-end support for issues within defined areas of responsibility and document/track incidents in ticketing system.
- Respond to customer inquiries and problems; respond to network activities including support of service level agreements.
- Perform duties in accordance with documented methods of procedures and technical job aides.
Initiate communications between internal groups, vendors, customers and third-party carriers and partners.
- Provide feedback for the use of NOC management applications, tools, processes and procedures