Duration: 24 + Months Contract
Shift:8:00 AM – 5:00 PM
Job description:
- "Network Operations Center (NOC) provides 24 x 7 x365 continuous support and monitoring of client Business and Network Computer Systems and infrastructure services, customer service support, data center infrastructure support, enterprise scheduling service and all after hours and holiday service desk calls. NOC provides enterprise-wise system processing, monitoring, and support across a corporate landscape located between several sites, Identifies and analyses of the systems/applications that support financial, purchasing, customer services, and work management for client business critical processes.
Responsibilities:- The monitoring and support of Corporate and Operational: Computer systems (hardware, software, CPU , file systems) Network infrastructure, including firewalls
- The monitoring and restart of file systems backups
- Monitoring and support of problem resolution for batch processing
- Monitoring and support of processes for SAP applications: SAP-CIS, SAP-FIS, SAP-SAP-CIS, SAP-FIS,SAP-HR, SAP-WMS, and SAP-AMI
- The Monitoring of Telecom infrastructure
- Answer Third party vendor calls and escalate to support teams
- Answer EIT support line (2020) after hours, weekends, and holidays
- Data Center environment monitoring at: Main Office, EMC, TLC
- Document and escalation of issues to Support Teams
- Coordinate with Production Control & Support Teams for critical alerts
- Support and coordinate scheduled outages
- Compile and distribute daily Morning Report
- Compile and distribute Weekly Report
- Maintain updated NOC Procedures
- Maintain updated call duty rosters for Support Teams
- Maintain 24x7x365 coverage"
Skillsets:- SAP-CIS, SAP-FIS, SAP-SAP-CIS, SAP-FIS,SAP-HR, SAP-WMS, and SAP-AMI
Education:- Associates degree or High School Diploma
About US Tech Solutions:
US Tech Solutions is a global staff augmentation firm providing a wide range of talent on-demand and total workforce solutions. To know more about US Tech Solutions, please visit www.ustechsolutions.com.
US Tech Solutions is an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, colour, religion, sex, sexual orientation, gender identity, national origin, disability, or status as a protected veteran.
AI Statement: By applying, you acknowledge that AI-assisted tools may be used during hiring.