Role: NOC Specialist/ NOC Analyst
Location: Harrisburg, PA 171101 (Onsite)
Duration: 12 Month Contract
Rate: $23-25/hr on W2, No Benefits
Interview: Virtual
Working Hours: Full-time, 37.5 hour per week schedule: Wednesday through Sunday - 12:00am-8:30am with an hour unpaid lunch
Position Description
The Commonwealth of Pennsylvania has agencies that provide 24/7 services to its citizens. The PM Network Operational Monitoring position will provide first line network technical support to employees and business partners by calling the Enterprise Network Operation Monitoring Network Service Desk outside of regular business hours. This position requires a technical individual with a customer-service-minded approach to dealing with Commonwealth Agency staff and IT teams. The individual will work closely with Commonwealth staff, vendors, service providers and IT staff, but must also be able to work independently, multitask by prioritizing and managing their own workload, and able to ensure prompt service and end-user issue resolution.
The NOC Communications Specialist provides after-hour and weekend hours Level 1 Support by performing the skills listed below.
Required Skills:
Possesses excellent communication skills; both written and spoken.
Ability to be clearly understood and has excellent phone etiquette.
Ability to support end-users with varying IT skillsets.
Ability to follow directions, especially when using established operation and knowledgebase documentation, and Commonwealth standard operating procedures.
Ability to adapt to change.
Detail oriented and resourceful.
Excellent organizational skills.
Ability to troubleshoot end-user issues and/or escalate as needed to ensure quick resolution.
Experience with incident management, call tracking, and ticketing software.
Preferred 2+ years previous systems administrator, help desk, and/or call center experience