NOC/Network Engineer / Technician

Additional certifications such as CCNA, CYSA+, CASP, CCNP, JNCIE-ENT, JNCIA-Junos, WCNA, CCIE, F5 Networks Certified Technical Specialist, ITILv4, CCA-N, CCA-V, and SolarWinds Certified Professional. Proficiency is required in at least two of the following: routers, switches, crypto devices, DSN/DRSN, Video Services, Promina, CISCO, Juniper, MSPP, DWDM, or Optical Switching.

NOC Technician
Location: Scott Air Force Base, IL /  Hill Air Force Base, UT (Onsite)
Employment Type: Contract to Perm

Required Qualifications
Security Clearance: Must be eligible to obtain and maintain a Secret clearance, and be eligible to obtain up to a Top Secret security clearance.
Certification: Must hold a DoD-8570 IAT Level 2 certification (e.g., Security+ CE or equivalent) by the start date.

Key Responsibilities

• Create, update, and monitor incident tickets using ServiceNow/ITSM, providing situational awareness to leadership.
• Monitor network events and element management failures on a 24/7/365 basis, proactively analyzing alarms and correlating fault information.
• Isolate root causes, coordinate fault corrections, and support the diagnosis of network issues through testing and troubleshooting.
• Notify relevant contacts regarding network incidents and coordinate with service providers to restore service.
• Restore networks and services to full operation, ensuring compliance with Service Level Agreements (SLAs).
• Demonstrate proficiency in DISN functions such as routers, switches, and crypto devices.

Experience: Candidates have demonstrated experience in alarm surveillance, fault management, LAN maintenance, or performance management. Proficiency is required in at least two of the following: routers, switches, crypto devices, DSN/DRSN, Video Services, Promina, CISCO, Juniper, MSPP, DWDM, or Optical Switching. A general understanding of network topologies, both transport and IP, is necessary.

Availability: Ability to work in a 24/7 operational environment is required.

Preferred Qualifications

• Experience in a tech control facility or with cyber transport operations.
• Familiarity with circuit actions and vendor management.
• Knowledge of IP architecture.
• Experience in a Telco NOC or with inside or outside plant operations.
• Proficiency with the MS Office Suite (Outlook, Excel, Word, Access, PowerPoint, Teams).
• Experience in one or more of the following: alarm surveillance, fault management, LAN maintenance, performance management, or change management.
• Additional certifications such as CCNA, CYSA+, CASP, CCNP, JNCIE-ENT, JNCIA-Junos, WCNA, CCIE, F5 Networks Certified Technical Specialist, ITILv4, CCA-N, CCA-V, and SolarWinds Certified Professional.