The Night Shipping and Receiving Lead will direct the night loading crew and serve as the primary after-hours contact for dock and transportation issues to ensure merchandise, loads, equipment, and vehicles are prepared for safe, accurate, and on-time transportation.
Primary Deliverable: Every scheduled truck is accurately loaded, properly secured, equipped, fueled, inspected, and ready for on-time departure, with any unresolved issues clearly communicated to leadership.
Essential Duties & Responsibilities
Night Crew Leadership
- Direct daily workflows, assigning loading, bulk-pulling, staging, unloading, and dock cleanup tasks.
- Prioritize crew work based on route departure times and active dispatch requirements.
- Monitor performance, productivity, loading accuracy, and adherence to safety protocols.
- Provide real-time corrections on loading standards and jump in to assist with physical loading as needed.
- Escalate persistent performance, staffing, or operational issues to management.
- Uphold and embody the company's Core Values: Consistency, Adaptability, Reliability, and Teamwork (CART).
Merchandise Quality & Order Accuracy
- Inspect all inventory for cleanliness, damage, and completeness before loading, routing rejected items to maintenance or prep.
- Verify physical product counts against load sheets, contracts, and shipping documentation.
- Investigate order discrepancies and ensure additions, removals, or substitutions are properly logged.
- Confirm items are packaged and protected against transit friction and load shifting.
- Communicate shortages, damages, or missing inventory directly to Inventory and Dispatch.
Bulk Pulling, Staging & Load Readiness
- Pull bulk inventory and stage items in strict alignment with route priority and loading sequence.
- Inspect completed skids to verify they are properly wrapped, labeled, stacked, and balanced.
- Enforce vehicle load securement protocols (strapping, load bars) and confirm required delivery gear (pallet jacks, hand trucks, ramps) is loaded.
- Prevent returned inventory from cluttering active bays or mixing with outbound orders.
- Conduct a final load-readiness inspection before releasing any truck.
Shipping, Receiving & Dock Management
- Oversee loading and unloading for both internal fleet vehicles and external freight carriers.
- Document all inbound/outbound shortages, overages, and transit damages immediately.
- Direct door usage and staging space to maintain flow and avoid congestion.
- Ensure returned items are routed promptly to proper cleaning, repair, or inventory bays.
After-Hours Transportation & Fleet Support
- Serve as the primary after-hours escalation point for driver, route, equipment, or vehicle concerns.
- Handle calls regarding breakdowns, accidents, delays, missing gear, or site access issues, coordinating with vendors, roadside aid, or management.
- Ensure assigned trucks are fueled, clean of trash, parked correctly, and stocked with necessary keys, fuel cards, and paperwork.
- Make operational calls within designated authority to protect client delivery schedules and driver safety.
Vehicle Inspections & Maintenance Coordination
- Inspect trucks for visible damage, warning lights, fluid leaks, tire issues, and mechanical defects before release.
- Red-tag and hold any vehicle with unaddressed safety concerns, notifying Dispatch immediately.
- Move trucks to/from approved service providers, tracking out-of-service vehicles and managing keys and repair logs.
Dock Safety, Housekeeping & Handoff
- Keep dock doors, staging areas, and emergency exits clean and free of trip hazards (shrink wrap, straps, broken pallets).
- Enforce safe operation of forklifts, pallet jacks, dock plates, and required PPE.
- Complete an end-of-shift dock inspection and provide a detailed handoff report to day management and Dispatch covering completed loads, outstanding orders, product shortages, vehicle service updates, and driver incidents.
- Perform additional duties as assigned.
Measures of Success
- Scheduled routes depart on time with fully verified loads.
- Zero unverified items loaded; zero transit damage caused by improper stacking or strapping.
- All trucks fueled, inspected, staged, and equipped with required offloading gear.
- A clean, hazard-free dock environment and full crew compliance with material-handling safety.
- Thorough, accurate shift-handoff reporting and prompt resolution of after-hours driver issues.
Qualifications
- 3+ years of warehouse shipping, receiving, or logistics experience.
- Prior experience leading a small team or acting as a shift lead preferred.
- Strong working knowledge of inventory control systems, load sheets, and freight handling.
- Ability to operate forklifts/tow motors safely and train others on proper usage.
- High school diploma or equivalent required.
Compensation, Benefits, and Perks
- Pay: $23 per hour
- Health, dental, vision, and 401(k) eligibility after 60 days.
- 96 hours PTO annually (prorated based on hire date).
- Team member rental discounts and referral program.