Night Manager

Essential Duties and Responsibilities

• Conducts inspections of front of house and back of house during shift, including Front Office, Housekeeping, Lobby, Food and Beverage Outlets, Public Areas, Car Parking

• Meets and greets VIPs

• Handles all Complaints

• Ensures working of all Front Office Policies and Procedures

• Ensures effective shift hand-over

• Be knowledgeable of Front Office systems and knows back up procedures and system recovery procedures

• Efficient check in and checkout process

• Reviews and monitors early morning wake up procedures

• Posts room charges

• Maintains correct guest registration cards

• Maintains special programs (e.g. frequent flyer; priority club)

• Effective management of incoming and outgoing calls

• Maintains current Hotel information

• Provides information on memberships

• Communicates problems, resolved or unresolved to your Supervisor at shift change over and document in log book

• Completes knowledge of all room types, hotel matrix, and facilities

• Reviews arrival lists and anticipate needs

• Operates communication equipment

• Accesses and uses rooms computer programs

• Conducts Credit card checks

• Ensures staff adhere to Standards and Procedures for cash handling

• Maintains own cash float

• Corrects banking

• Updates Guest History Maintenance

• Prepares contingency reports

• Staff Supervision of Night staff: Contractors; Porters, Cleaners, Room Service and works with Human Resources to ensure their performance is effectively managed

• Oversees the Night Audit Function

• Develops, updates and trains standards and procedures

• Produces Revenue Reports

• Performs file backup maintenance

• Reviews all audits and reconciliation of daily sales transactions of front office and all outlets, balancing all cash registers and reporting discrepancies to Line Managers

• Week end and Month end reports completed in line with policy

• Advises Line Managers of recurring errors

2. REQUIRED QUALIFICATIONS

Education:

Bachelor''s Degree

Skills:

Microsoft Office tools

Microsoft Excel

Fidelio/Opera

Holidex Plus

Micros

Experience:

2 to 4 years

Competencies:

Customer Service Orientation

Problem-Solving/Decision Making

Planning/Organizing

Adaptability/Flexibility

Developing others

What we offer

We'll reward all your hard work with a great salary and benefits - including a uniform, great room discount and superb training.

Join us and you'll become part of the family - and like all families, all our individual team members share some winning characteristics. As a team, we work better together - we trust and support each other, we do the right thing and we welcome different perspectives. You need to show us you care: that you notice the little things that make a difference to guests as well as always looking for ways to improve - visit www.http://careers.ihg.com to find out more about us.