We're Hiring Night Manager Guest Services & Safety (MOD)!
Company: Wonder Valley Ranch Resort (Western Camps, Inc.)
Location: 6450 Elwood Rd. Sanger, CA 93657
Job Type: Full-Time | Overnight / Graveyard Shift
Pay Rate: $22.00 – $25.00 / hour (Based on experience)
About the Role
Wonder Valley Ranch Resort is seeking a dependable, service-driven Overnight Guest Services & Safety Manager (MOD) to oversee resort operations during overnight hours.
The Overnight Manager is the on-site leader after hours, ensuring guest satisfaction, safety, and smooth resort operations when other departments are not present. The ideal candidate is confident working independently, comfortable making decisions, and committed to providing an exceptional guest experience—even in the quietest hours of the night.
This role may also be a great fit for candidates with experience as a Night Auditor, Night Manager, Front Desk Supervisor, Front Desk Manager, Hotel Manager, Resort Manager, Guest Services Manager, Security/Safety Supervisor, or Manager on Duty (MOD).
Key Responsibilities
Guest Services & Operations
- Serve as the primary Manager on Duty (MOD) during overnight shifts, handling after-hours check-ins, check-outs, and reservations.
- Respond promptly and professionally to guest calls, inquiries, and requests.
- Address and resolve guest concerns with tact, authority, and exceptional problem-solving skills.
- Maintain clear pass-down communication with incoming morning management and front desk teams regarding night activity.
Safety & Security
- Conduct routine patrols across resort grounds and facilities to maintain a secure environment.
- Serve as the key point of contact for emergency response and coordinate with event security personnel as required.
- Inspect vacant guest rooms, event spaces, and public facilities; report housekeeping or maintenance issues immediately.
- Implement utility shutdown routines in unused areas to support resort energy-conservation efforts.
Night Audit & Financials
- Perform end-of-day front desk procedures and complete accurate night audit routines.
- Balance cash banks, process register transactions, and reconcile daily operational logs.
Event & Facilities Support
- Complete overnight meeting room and event space transitions, including moving furniture and setting up tables/chairs for morning groups.
Qualifications & Requirements
- Experience: Minimum 1 year of management or supervisory experience in hospitality, resort, hotel, or wedding/event venues required.
- Skills: Strong leadership, conflict resolution, customer relations, and problem-solving abilities.
- Autonomy: Proven capability to work independently, manage emergency situations calmly, and make sound operational decisions during overnight hours.
- Administrative & Cash Handling: Experience with front desk/night audit software, phone systems, and balancing cash banks.
- Physical Capabilities: Comfortable with physical activity, including regular property walking patrols, standing for extended periods, and light lifting/furniture setup.
- Education: High school diploma or equivalent required.
Schedule & Shift Information
- Shift: Full-Time Overnight / Graveyard.
- Availability: Must be available to work overnight shifts, including weekends, holidays, and occasional overtime as operational needs require.
Employee Benefits & Perks
For Regular Full-Time Employees:
- 401(k) retirement plan
- Health, dental, and vision insurance
- Paid sick time and vacation
Perks Available to All Employees:
- Meals provided when guests are on property
- Employee discounts
- Facility use privileges (Fitness Room, fishing in the pond, and more)
Join our team and enjoy meaningful work,greatbenefits, and perks that make every shift rewarding!