Job Summary
We at Motel6 Stanton are seeking a positive, friendly Night Auditor to provide exceptional service to our hotel guests. The Night Auditor Agent will assist guests with the check-in and check-out processes, issue room keys, process payments and close the business day. Responsibilities also include answering guest inquiries, completing Night Audit paperwork promptly and accurately. The Night Auditor Agent must possess excellent communication skills and the ability to stay positive even when faced with challenging situations. As well as being self-driven, show initiative at solving any situations that may arise during the overnight shift. Your goal is to provide guests with an exceptional customer service experience.
Responsibilities
- Monitor the maintain knowledge of hotel operations and activities
- Take reservations and answer questions via phone, email, and in-person
- Build rapport with guests and identify their needs through friendly conversation and open-ended questions
- Describe the features and amenities of guest rooms
- Communicate with coworkers and management
- Close the business day
- Print all necessary paperwork
- Set the morning coffee
Qualifications
- Friendly and outgoing personality
- Familiarity with hospitality industry standards
- Proficient in English; knowledge of other languages is a plus
- Computer literacy
- Able to resolve issues with a customer-focused orientation
- Able to lift 30 pounds