Benefits:- Bonus based on performance
- Company parties
- Employee discounts
- Opportunity for advancement
Night Auditor — Front Desk & Overnight Security (Evening Shift)
Position Overview
We are seeking a reliable and detail-oriented Night Auditor to join our front desk team. This overnight position is ideal for someone who enjoys working independently in a quiet environment while ensuring guests receive exceptional service during the night.
Key Responsibilities
Guest Services
- Provide courteous check-in and check-out services for late-arriving and early-departing guests
- Handle guest inquiries, complaints, and requests with professionalism
- Assist with room assignments and upgrades when available
- Monitor building security and guest safety throughout the night
- Respond to emergencies and coordinate with the appropriate personnel
Audit & Financial Duties
- Complete daily audit procedures and reconcile all front desk transactions
- Balance cash drawers and prepare deposit summaries
- Run and review daily revenue reports
- Verify room rates, taxes, and posting accuracy
- Process credit card batches and resolve payment discrepancies
- Prepare morning reports for management review
Administrative Tasks
- Update guest folios and resolve billing questions
- Process group reservations and rooming lists
- Maintain accurate guest registration records
- Handle phone calls and take messages for other departments
- Monitor reservation platforms and respond to guest messages
Property Care & Security
- Conduct security walks of the property perimeter and common areas
- Monitor surveillance systems and report any unusual activity
- Coordinate with housekeeping for late check-outs and early arrivals
- Ensure the lobby and front desk areas remain clean and presentable
- Assist with maintenance issues and emergency repairs
Required Qualifications
- High school diploma or equivalent
- Strong attention to detail and accuracy with numbers
- Excellent communication and problem-solving skills
- Ability to work independently with minimal supervision
- Proficiency with computers and hotel management software
- Must be able to lift up to 25 pounds occasionally
- Reliable transportation for the overnight shift
Preferred Qualifications
- Previous hotel or customer service experience
- Experience with Wyndham hotel or a similar property management system preferred
- Previous front desk, guest services, night audit, security or accounting experience
- Bilingual abilities (English/Spanish)
- CPR/First Aid certification