Job Title: Night Auditor - Overnight Front Desk Agent
Department: Rooms
Reports To: Front Office Manager
Status: Full-time, Year-round
Pay: $24 per hour
Benefits: Eligible for Health/Dental/Vision/Life/Retirement/Pet
Housing: Eligible for Shared Associate Housing at $175 per week
Location: Gurney’s Resorts & Seawater Spa, Montauk, NY
About Us:
Gurney’s Resorts & Seawater Spa is a premier luxury destination offering unparalleled oceanfront experiences in Montauk. Our mission is to create a unique, effortlessly elegant experience for our guests.
Job Summary:
The Night Auditor is responsible for providing exceptional guest service during overnight shifts while ensuring the accuracy of daily transactions. This role requires a combination of front desk duties, financial reconciliation, and security oversight. The ideal candidate will have strong attention to detail, excellent communication skills, and the ability to work independently.
Key Responsibilities:
- Greet and assist guests with check-in, check-out, and general inquiries.
- Process guest payments, verify charges, and reconcile accounts for the day's transactions.
- Generate and distribute daily reports for management review.
- Monitor and address any guest concerns, ensuring a smooth overnight experience.
- Conduct property walks to ensure security and report any issues.
- Handle emergency situations professionally and according to protocol.
- Assist with reservations, special requests, and room assignments.
- Maintain accurate records of room availability, rates, and occupancy.
- Respond to phone calls and emails in a professional and timely manner.
Qualifications:
- Prior experience in front desk operations or night audit preferred.
- Strong numerical and analytical skills to handle financial reconciliation.
- Proficiency in hotel property management systems (OPERA experience is a plus).
- Excellent communication and customer service skills.
- Ability to work independently with minimal supervision.
- High school diploma or equivalent required; hospitality degree preferred.
Physical Requirements:
- Ability to stand, walk, and remain on feet for extended periods (up to 8 hours).
- Frequent reaching, bending, and stooping.
- Ability to lift and carry up to 25 lbs.
- Ability to push or pull luggage carts as needed.
- Manual dexterity required for computer and phone operations.
- Visual and auditory ability to respond to guest needs and emergencies.
Work Schedule & Environment:
- This is an overnight position requiring shifts from approximately 11:00 PM – 7:00 AM.
- Work is performed indoors in a hotel front desk environment, with occasional outdoor security checks.
- Must be able to work weekends, holidays, and overnight shifts as required.
Pay Range and Compensation Package:
- $24.00 per hour
- Comprehensive health, dental, and vision insurance for full-time, year-round employees.
- Paid time off.
- Employee discounts on accommodations, dining, and spa services.
- Opportunities for professional development and career growth.