This is a weekend overnight position, covering 11pm-7am on Saturday and Sunday.
SUMMARY: Accommodates guests of the hotel and Night Audit duties by performing the following:
ESSENTIAL FUNCTIONS:
- Greets, registers, and assigns rooms to guests
- Handles confidential information, including guest records, with a high degree of integrity
- Promptly and effectively deals with guest requests and complaints
- Answers and routes calls as appropriate; takes guest messages with accuracy
- Responsible for cash drawer contents and transactions during shift
- Maintains accurate records including cash flows, registration cards, reservation cards, and property walks
- Answers inquires pertaining to hotel services; registration of guests; and travel directions
- Assists with sales and marketing efforts as directed by the General Manager
- Offers and properly handles requests for wake-up calls
- Records pertinent guest information in the pass on log
- Follows hotel's property specific Night Auditor checklist
- Ensures hotel safety and security by making sure front doors are locked and secure at the appropriate hour as well
- as swimming pool area gates
- Runs end of day night audit reports in hotel's PMS system
- Sends in required reports to corporate office
- Leaves copies of required reports in General Manager's box
- Delivers express check-out receipts
- Sets up breakfast bar in the morning according to brand standards and under direction from General Manager
- Makes sure front desk, lobby and common areas are clean and organized
- Performs laundry functions as directed
- All other duties as assigned
COMPETENCY:
- To perform the job successfully, an individual should demonstrate the following competencies:
- Problem Solving - Identifies and resolves problems in a timely manner;
- Customer Service - Responds promptly to customer needs; Responds to requests for service and assistance;
- TeamWork - Contributes to building a positive team spirit.
- Diversity - Shows respect and sensitivity for cultural differences; Promotes a harassment-free environment.
- Organizational Support - Follows policies and procedures including but not limited to, dress code policies
- Adaptability - Able to deal with frequent change, delays, or unexpected events.
- Attendance/Punctuality - Is consistently at work and on time.
- Dependability - Follows instructions, responds to management direction; Completes tasks on time or notifies appropriate person with an alternate plan.
- Initiative - Asks for and offers help when needed.
- Planning/Organizing Prioritizes and plans work activities; Uses time efficiently.
- Professionalism - Treats others with respect and consideration regardless of their status or position.
- Quality - Demonstrates accuracy and thoroughness; Applies feedback to improve performance; Monitors own work to ensure quality.
- Quantity - Meets productivity standards; Completes work in timely manner.
- Safety and Security - Observes safety and security procedures; Reports potentially unsafe conditions; Uses equipment and materials properly.
QUALIFICATIONS:
To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. The requirements listed below are representative of the knowledge, skill, and/or ability required. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.
EDUCATION/EXPERIENCE:
Less than high school diploma; or 1-3 months related experience and/or training; or equivalent combination of education and experience.
Best Western Downtown Phoenix, 620 North 6th Street, Phoenix, AZ 85004