Summary: Provide check-in, check-out, and reservation service to all guests and callers in addition to balancing the hotel reports for each day. Essential Functions and Responsibilities: - Process night audit reports, reconciliations and journals.
- Provide check-in, check-out, and reservation service to all guests and callers.
- Answer all telephones at Front Desk and route calls and/or provide assistance and information to all callers.
- Process cash and credit card transactions.
- Promote the hotel/casino and all of its services and facilities.
- Check Bus Groups in and make keys as needed.
- Provide outstanding customer service in a timely manner to both guests and fellow team members.
- Performs other duties as assigned.
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