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Night Auditor

KMG Hotels

  • Joplin, Missouri
  • 30+ days ago
  • $16

Highlights

To deliver a great guest experience – a Front Desk Agent will check-in and out guests efficiently, and make sure they have all they need for a great stay. Warm, knowledgeable service and helpful guidance reassure guests they’ve made the right choice to stay with us.

Numbers & Facts

LocationJoplin, Missouri
Salary$16

Description

Job Details:
  • The Front Desk is often the first point of contact and the first impression for guests.
  • Warm, knowledgeable service and helpful guidance reassure guests they’ve made the right choice to stay with us.
  • To deliver a great guest experience – a Front Desk Agent will check-in and out guests efficiently, and make sure they have all they need for a great stay.
  • Shift Hours: 11 pm-7 am.

Responsibilities:
  • Register guests and assigns rooms.
  • Accommodates special requests whenever possible.
  • Thoroughly understand and adhere to proper credit and cash handling policies and procedures.
  • Knows room locations, types of rooms available, room status, and room rates.
  • Possesses a working knowledge of the reservations department.
  • Takes same-day reservations and future reservations when necessary.
  • Knows cancellation procedures.
  • Knows how to use front office equipment.
  • Uses proper telephone etiquette.
  • Knows all safety and emergency procedures, Is aware of accident prevention policies.
  • Maintains the cleanliness and neatness of the front desk area.
  • Understand that business demands sometimes make it necessary to move employees from their accustomed shift to other shifts.

Qualifications:
  • High School diploma or equivalent.
  • Additional language skills are preferred but not required.
  • Strong communication skills are essential when interacting with guests and employees.
  • Reading and writing abilities are used often when completing paperwork, logging issues/complaints/requests/information updates, etc.
  • Basic math skills are used frequently when handling cash or credit.
  • Problem-solving, reasoning, motivating, and training abilities are often used.
  • Have the ability to work a flexible schedule including nights, weekends, and/or holidays.

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