Hotel Night Auditor / Front Desk Agent
Company: Hampton Inn Lexington/Georgetown
Location: 128 Darby Drive, Georgetown, KY 40324
Position Type: Full-Time / Part-Time (Overnight Shift: 11:00 PM – 7:00 AM)
Base Salary Range: $14.50 – $16.50 / hour (Depending on experience)
Position Overview
The Hampton Inn Lexington/Georgetown is seeking a reliable, detail-oriented Night Auditor to join our overnight team. You will be the primary face of the hotel during the night shift, combining high-quality guest service with critical accounting duties.
Our property utilizes Hilton's PEP (Property Engagement Platform). The ideal candidate must have hands-on experience running the overnight close and executing financial balances within the PEP system.
Core Responsibilities
- PEP System Operations: Execute the official end-of-day system rollover via Hilton PEP, troubleshooting system alerts and ensuring proper system closeouts.
- Financial Auditing: Audit, balance, and verify all daily front desk cash flows, credit card transactions, and room revenue accounts against system records.
- Guest Service & Front Desk: Manage late-night check-ins, early departures, and handle overnight reservation inquiries with a warm, "Hamptonality" customer mindset.
- Reporting: Compile, organize, and distribute critical daily operational journals and financial summaries to hotel management.
- Overnight Safety: Maintain building security, monitor the property lobby and access points, and confidently handle any overnight emergencies following standard procedures.
- Morning Prep: Set up early coffee & assist with preparation for the breakfast shift.
Qualifications & Skills
- Required Experience: Minimum of 1 year of hotel front desk or auditing experience, with direct, functional proficiency using Hilton's PEP software.
- Technical Aptitude: Strong math skills, sharp analytical abilities, and high comfort levels balancing financial data spreadsheets.
- Reliability: Proven history of excellent attendance and punctuality, which is vital to solo overnight property coverage.
- Communication: Courteous and professional English communication skills to resolve guest concerns independently.
- Education: High school diploma or equivalent.
Benefits & Perks
Competitive salary
Employee discounts on hotel rooms and amenities
Opportunities for advancement within the company
Professional development opportunities
Positive and supportive work environment.
- Generous Hilton Honors Team Member Travel Discounts globally.