Job Summary
We are seeking a dedicated and personable Front Desk Agent to join our team. The ideal candidate will serve as the first point of contact for guests, providing exceptional customer service and ensuring a smooth check-in and check-out experience. This role requires strong communication skills, attention to detail, and a passion for hospitality.
Duties
- Welcome guests upon arrival and assist with check-in and check-out procedures.
- Handle guest inquiries and provide information about hotel services, amenities, and local attractions.
- Manage reservations and maintain accurate records in the hotel management system.
- Conduct night audits to ensure all financial transactions are accurately recorded.
- Address guest complaints or concerns promptly and effectively to ensure satisfaction.
- Maintain a clean and organized front desk area, ensuring all supplies are stocked.
- Utilize phone systems to manage incoming calls professionally and efficiently.
- Keeping lobby and breakfast tidy and welcoming to guests.
- Other responsibilities as assigned
- Inspect all the rooms before check in
- Register guests collecting necessary information (like contact details and exact dates of their stay)
Skills
- Work experience as a Hotel Front Desk Agent, Receptionist, or similar role
- Experiences with hotel reservations software
- Strong customer service skills with a focus on guest relations.
- Proficiency in hospitality management principles, including hotel management practices.
- Experience with front desk operations in a resort or hotel environment is preferred.
- Excellent phone etiquette and communication skills.
- Ability to handle multiple tasks simultaneously while maintaining attention to detail.
- Familiarity with night audit processes is a plus.
- A positive attitude and willingness to go the extra mile for guests.
Night Shift Hours:
11PM to 7 AM typical
Flexibility
Join us in creating memorable experiences for our guests while growing your career in the hospitality industry!
Job Type: Full-time
Benefits:
- Employee discount
- Paid time off
Work Location: In person