Coordinate and Discover, Requirements Gathering, Design, Plan, execute release planning, development, testing, and deployment of IVR flows and Migrations from On-prem Cisco to CCaaS across multiple LOB’s. Discovery, Plan, Design, Implement, Develop, Coding, Config, Deploy, Migrate, Go-Live, Troubleshoot, Support on end to end On-prem to Cloud CCaaS Migrations.
Numbers & Facts
Location
Dearborn, MI (Remote)
Salary
$57.14–$64.29 Per Hour
Description
Our Client, an IT Services and Consultant company, is looking for a NICE CXone / CCaaS Developer – IVR & API Integrations for their Dearborn, MI/ Remote location.
Responsibilities:
Serve confidently in a client-facing role, managing multiple stakeholders effectively.
Coordinate and Discover, Requirements Gathering, Design, Plan, execute release planning, development, testing, and deployment of IVR flows and Migrations from On-prem Cisco to CCaaS across multiple LOB’s.
Design and build call flows, chat solutions, and backend system integrations using APIs.
Provide Subject Matter Expertise (SME) for NICE BU, contributing to solution design and optimizing network solutions.
Design and implement skills-based routing for voice, chat, email, and SMS contact center technology.
Collaborate with the architecture team to design, develop, and integrate APIs.
Translate business requirements into technical requirements, preparing design documents for application development.
Provide troubleshooting support and technical assistance for scripting and system issues.
Work with cloud-based SaaS/PaaS/IaaS providers and virtualized systems, including application servers, databases, and network infrastructure.
Coordinate issue resolution and communication with technical teams in case of problems.
Review support tickets with agency leadership and oversee the resolution of support questions related to agency tickets.
Act as an SME, guiding team members in designing and achieving requested IVR enhancements
Requirements:
NICE CXOne CCaaS IVR Development
NICE CCaaS Integrations,
IVR and Studio Call flow, API Integrations.
NICE CXone developer(Full stack developer- end to end work) remote role, needs to work in EST time zone.
Primary Skills: NICECXOne developer for Implementation
Discovery, Plan, Design, Implement, Develop, Coding, Config, Deploy, Migrate, Go-Live, Troubleshoot, Support on end to end On-prem to Cloud CCaaS Migrations.
Develop or do the Enhancement on IVR call flows based on Business need, do end to end as full stack developer.
Familiar on Cognigy or Omilia Conversational AI/NLU/ General Conversational AI
5+ years of experience with NICE InContact and/or NICE CXone.
5+ years of experience working with RESTful Webservices / APIs.
3+ years of experience scripting in NICE CXOne Studio.
Strong conflict management skills with the ability to navigate and resolve issues.
Excellent organizational communication skills, both written and verbal.
Proven ability to collaborate and work effectively in a team environment.