NGPOS Systems Analyst

Join a Global Leader in Workforce Solutions - Net2Source Inc.

Who We Are

Net2Source Inc. isn't just another staffing company, we're a powerhouse of innovation, connecting top talent with the right opportunities. Recognized for 300% growth in the past three years, we operate in 34 countries with a global team of 5,500+. Our mission? To bridge the talent gap with precision-Right Talent. Right Time. Right Place. Right Price.

Role Name: NGPOS Systems Analyst

Work site: Seattle, US (Onsite)

Duration: 12+ Months

The systems analyst will interface with business teams to review requirements for products to be configured on the POS and will enter data and configure menus in the POS System, to ensure a successful product promotional launches. Product promotional launches occur 6-10 a year.

This role requires experience performing requirements analysis and process improvement along with the ability to collaborate across various IT and business functions. In addition, it will require the analyst to understand how the POS configuration affects barista POS experience & to use that understanding to refine requirements. In enhancing/supporting existing systems, an effective systems analyst will contribute relevant technical, functional, and process knowledge to ensure a consistent user experience for baristas.

The analyst will report to the POS Dev Manager in the POS Technology organization. The scope of work affects ~ 40,000 POS registers across North America. POS supports ~ 12,000 products in stores at any point in time.

Requirements

• Reviews product data provided as part of a promotional launch & creates/updates specifications for the updated POS menu & checkout experience.
• Attention to detail, and ability to question, evaluate & reason about direct & indirect consequences of configuration changes to the POS.
• Utilizes LEAN techniques to develop business process designs and improve operations via process re-engineering efforts.
• Effectively assesses improvement opportunities (productivity/efficiency gains, cost savings, etc.)
• Utilizes agile delivery methodologies and participates on scrum teams in the execution of solution delivery projects.
• Considers overall user technology experience in thoughtfully designing engaging solutions.

System Configuration & Testing

• Performs application configuration (i.e. create attributes, menus, workflows, and UI changes) in support of solution delivery
• Supports data conversion. Performs the extract, load, and validation of converted data.
• Supports solution testing efforts by developing test plans, preparing test environments, performing test execution, and
• Validating test results.
• Uses data queries to support validation of data conversion and test results.

Production Support

• Participates in call rotation (once every 6 weeks)
• Drive system support, working trouble tickets and escalating to teammates according to priority and required expertise
• queue, completing resolution within SLA.
• Develops system proficiency and builds subject matter expertise through root cause analysis.
• Coordinates issue resolution with vendors and/or cross-functional teams. Provides timely and thorough communication
• regarding issue status/resolution with end-users and team.
• Creates and maintains systems documentation (e.g. Wiki, Knowledge Base Articles, Confluence)
• Develops and facilitates system training.
• Uses database query tools to write ad-hoc queries for mass data analysis and operational reports.

Leadership

• Attention to detail
• Thought leadership in understanding POS configuration choices
• Self-directed; is successful with minimal direction from more senior analysts providing escalation when necessary.
• Partners with business teams, responding quickly and thoroughly to issues and requests.
• Provides constructive input and perspective to team conversations.
• Able to lead small streams of design/work

Summary of Experience

• 4+ years of relevant experience

Required Knowledge, Skills and Abilities

• Working knowledge of systems development lifecycle and IT operations.
• Configuration knowledge of relevant applications/modules/platforms.
• Ability to use business knowledge, sound judgment, and resourcefulness to design and deploy highly reliable and sustainable technology solutions.
• Applies knowledge of business principles and technology practices to achieve successful outcomes in cross-functional activities.
• POS Experience - Oracle application
• 2+ years SQL skills
• Proficient with Excel and all Microsoft products
• Basic networking skills
• Retail experience - back end & Front of house (if possible)
• Possible experience as a barista or retail specialist
• Ability to document processes. Jira/ Confluence experience
• Communication tools - Microsoft Teams, Slack
• ServiceNow, PagerDuty, Jira

Top Candidate Skills

• Retail experience as a barista or in a helpdesk role supporting stores.
• POS experience - Oracle application
• Basic networking skills

Why Work With Us?

We believe in more than just jobs-we build careers. At Net2Source, we champion leadership at all levels, celebrate diverse perspectives, and empower you to make an impact. Think work-life balance, professional growth, and a collaborative culture where your ideas matter.

Our Commitment to Inclusion & Equity

Net2Source is an equal opportunity employer, dedicated to fostering a workplace where diverse talents and perspectives are valued. We make all employment decisions based on merit, ensuring a culture of respect, fairness, and opportunity for all, regardless of age, gender, ethnicity, disability, or other protected characteristics.

Awards & Recognition

• America's Most Honored Businesses (Top 10%)
• Fastest-Growing Staffing Firm by Staffing Industry Analysts
• INC 5000 List for Eight Consecutive Years
• Top 100 by Dallas Business Journal
• Spirit of Alliance Award by Agile1

Ready to Level Up Your Career?

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Best regards,

Juan C. Matus

Sr. Customer Success Manager