Job Overview:
Pay Range: $105.29hr - $110.29hr
Requirement/Must Have:
- Advanced Remote Action development including PowerShell, script signing, and automation chaining.
- Nexthink Flow workflow design and system integrations.
- NQL query development and dashboard creation.
- Deep understanding of Nexthink Data Model and DEX Score drivers.
- Experience with Nexthink campaigns, user engagement, and remediation logic.
- Advanced PowerShell scripting for diagnostics, automation, and custom RAs.
- Understanding of REST APIs, authentication models, and integration patterns.
- Endpoint performance troubleshooting for Windows OS.
- Knowledge of basic networking, device health, and application performance fundamentals.
- Ability to correlate signals and identify root causes using telemetry data.
- Strong data analysis skills with the ability to translate telemetry into insights and actionable recommendations.
- Basic cloud concepts, preferably Azure.
- Strong verbal and written communication skills.
- Ability to collaborate effectively across teams.
- Willingness to learn and adapt to evolving platforms, AI capabilities, and observability practices.
Responsibilities:
- Promote Nexthink capabilities, best practices, and adoption across IT teams.
- Manage platform configuration, governance, and onboarding of new Nexthink features.
- Support enterprise initiatives through reliable setup, maintenance, and technical enablement.
- Design and deliver Nexthink based use cases to improve observability, compliance, automation, and digital experience outcomes.
- Collaborate with IT and business units to operationalize insights and workflows.
- Continuously analyze Nexthink data to detect issues or opportunities.
- Trigger remediations, escalate to relevant teams, and support resolution activities.
- Build and maintain Remote Actions, campaigns, and automated workflows.
- Drive user guidance, self service, and automated problem resolution.
- Develop dashboards and reports for leadership and operational teams.
- Track KPIs such as DEX Score, device performance, compliance, and frustrated user trends.
- Identify emerging needs and evolve the platform to enhance employee experience.
Nice to Have:
- Familiarity with modern device management ecosystems such as Intune or M365.
Skills:
- Nexthink.
- PowerShell.
- NQL.
- REST APIs.
- Windows OS.
- Azure.
- Data Analysis.
- DEX Score.
- Automation.
- Telemetry.
Qualification And Education:
- Nexthink engineering expertise including RA development, Flow automation, NQL, and DEX analysis.
- Advanced scripting and troubleshooting skills in PowerShell and REST APIs.
- Experience in endpoint performance and root-cause analysis.
- Ability to turn telemetry into insights, dashboards, and actionable improvements.
Benefits:
Our Benefits Include:
- Medical, Dental, and Vision Insurance
- 401(k) Retirement Plan
- Health Savings Account (HSA)
- Disability Insurance (Short-Term and Long-Term)
- Life and AD&D Insurance
- Paid Sick Leave (where required by applicable state or local law)
- Supplemental Insurance Plans
- Identity Theft Protection
- Pet Insurance
- Employee Wellness Programs
- Employee Assistance Program (EAP)
- Career Growth and Professional Development Opportunities
Disclaimer: Benefits eligibility, accrual rates, and usage limits may vary based on employment status, length of service, and work location. Paid Sick Leave is provided in strict accordance with applicable state and municipal mandates. Cynet Systems Inc. reserves the right to modify, amend, or terminate any benefit plans at any time in accordance with applicable laws.
About Cynet Systems
Founded in 2010 and headquartered in the Washington, DC metro area, Cynet Systems Inc. is a leading technology staffing and workforce solutions company serving Fortune 500 companies, government agencies, and enterprise organizations across the United States and Canada. We deliver agile, scalable talent solutions across IT, engineering, life sciences, clinical, and professional staffing, powered by a high-performing recruitment engine operating across North America and Asia.
As a nationally and locally certified Minority Business Enterprise (MBE), Cynet Systems is committed to helping organizations build high-performing teams while empowering professionals to grow rewarding careers. Our organization is certified to ISO 9001, ISO 14001, ISO 27001, and SOC 2 Type II standards, reflecting our commitment to quality, security, operational excellence, and customer success.