New Rest Opening Mgr

Top 5 Accountabilities
• Training Program Leadership – Orchestrate comprehensive training strategies at new restaurant openings to
establish operational excellence from day one, executing consistent training facilitation aligned with business
objectives, providing strategic operational support during critical opening phases, and partnering with
operations leadership to problem-solve in real time; drive continuous improvement through analysis of program
effectiveness and field feedback.
• Team Leadership & Development – Build and lead high-performing trainer teams across multiple restaurant
locations, architecting coaching and mentorship frameworks for trainer advancement, implementing systematic
feedback and performance evaluations, and cultivating a culture of excellence and continuous learning.
• Trainer Recruitment & Development – Execute talent acquisition initiatives to build a robust pipeline of
qualified trainers, designing selection frameworks and assessment/interview processes based on job-related
performance criteria, demonstrated competencies, and behaviors consistent with Jim 'N Nick's Core Values, and
implementing readiness and development programs — leveraging both technology platforms and in-person
sessions — to optimize trainer performance.
• Content Development & Training Design – Architect training content and facilitation resources that drive
measurable outcomes, designing multi-modal training experiences across presentation, classroom, and
experiential formats, and maintaining dynamic content libraries that reflect best practices, operational standards,
and organizational culture.
• NRO Preparation & Logistics – Lead cross-functional coordination with operations and support departments
to plan and execute new restaurant openings, managing logistical frameworks including accommodation and
travel arrangements, team deployment, payroll administration, material sourcing, and restaurant setup strategies
that optimize the training environment.

Additional Responsibilities 
• Assist with training rollouts and initiatives in existing restaurants between scheduled openings
• Deploy and lead TIGER teams (specialized trainer task forces) to provide onsite coaching and hands-on support
to underperforming restaurants
• Support managers on shift during TIGER team engagements to reinforce training standards
• Develop action plans for training deliverables and monitor results, including long-term ROI analysis

Success Metrics
Performance in this role may be evaluated based on:
• New restaurant opening execution against training timeline, budget, and quality standards
• Trainer team performance, readiness, and retention across assigned openings
• Strength of the trainer pipeline against recruitment and staffing goals
• Effectiveness and adoption of training content and materials
• Restaurant performance improvement following TIGER team engagements

Qualifications
Required Qualifications
• 5+ years of experience in restaurant operations, training, or a similar field
• Demonstrated experience leading teams and managing training programs
• Strong background in restaurant operations with an understanding of front-of-house and back-of-house
functions
• Experience operating effectively in high-pressure, fast-paced environments

Education
High school diploma or equivalent required; Bachelor's degree in Business, Hospitality, or a related field preferred.

Experience
• Relevant restaurant operations and training experience

Skills
• Exceptional coaching and mentoring capabilities, with the ability to both deliver and receive frequent feedback
• Demonstrated ability to lead, coach, influence, and develop teams
• Excellent presentation and facilitation skills across various training modalities
• Advanced project management and organizational skills, with the ability to coordinate complex logistics
• Superior communication skills with the ability to build strong cross-functional relationships
• Ability to adapt priorities and schedules in response to changing business needs
• Strong problem-solving abilities and strategic thinking capabilities
• Proficiency in content development and instructional design principles
• Ability to travel up to 75% of the time, including extended periods away from home base
• Ability to work a variable schedule, including evenings and weekends, based on restaurant opening and
business needs
• Ability to occasionally lift, move, and transport training materials weighing up to 50 pounds, with or without
reasonable accommodation

Personal Attributes
• Resilient and adaptable, thriving in challenging, fast-paced environments
• Self-motivated with a strong sense of urgency and effective prioritization skills
• Collaborative leader with exceptional interpersonal and relationship-building abilities
• Detail-oriented, with the ability to manage multiple complex projects simultaneously
• Professional demeanor with a positive attitude and the ability to remain calm under pressure
• Passionate about developing others and creating exceptional learning experiences
• Consistently demonstrates and reinforces Jim 'N Nick's Core Values

Disclaimer
This job description is intended to provide a general overview of the role and is not intended to be an exhaustive list
of duties. Responsibilities may change based on business needs.

EEO Statement
Jim 'N Nick's is an Equal Opportunity Employer. We are committed to providing equal employment opportunities
without regard to race, color, religion, sex (including pregnancy, sexual orientation, and gender identity), national
origin, age, disability, genetic information, military or veteran status, or any other characteristic protected by
applicable law.
Qualified individuals must be able to perform the essential functions of the position, with or without reasonable
accommodation. Jim 'N Nick's provides reasonable accommodation in accordance with applicable law.

Core Values
Our values guide how we work, how we lead, and how we care for one another. They shape the experience we
create for our guests, internal partners and the culture we build as a team.

We are committed to living our values every day:
• Honest – We act with integrity, transparency, and accountability in all that we do.
• Respectful – We treat one another with dignity and value the contributions of every team member.
• Committed – We take pride in our work and remain dedicated to delivering excellence for our guests and our
team.
• Disciplined – We follow through, hold ourselves to high standards, and do the right things the right way.
• Supportive – We work together, help one another succeed, and create an environment where people feel valued
and encouraged.
Team members are expected to demonstrate these values in their daily interactions with guests, teammates and the
communities we serve.

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