Administrative Skills, Analysis Skills, Business Support, Communication Skills, Continuous Improvement, Contract Approval, Contract Management, Corporate Compliance, Corporate Policies, Cross-Functional, Customer Acquisition, Customer Relationship Management (CRM) Systems, Detail Oriented, Documentation, Microsoft Excel, Microsoft Office, Microsoft Outlook, Microsoft Word, Multitasking, Partner Sales, Presentation/Verbal Skills, Pricing, Problem Solving Skills, Process Improvement, Quality Control, Quality Management, Sales, Sales Management, Sales Operations, Salesforce.com, Service Delivery, Team Lead/Manager, Team Player, Time Management, Trend Analysis, Writing Skills
LOCATION
Tampa, FL
POSTED
30+ days ago
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Job Type
Full-time
Description
Reporting to the Director of Renewals, the Contract Specialist (CS) is responsible for ensuring the accuracy, completeness, and compliance of sales submissions prior to contract execution. This role serves as a critical quality checkpoint between Sales and Operations, helping to prevent downstream errors, protect revenue, and enable seamless service delivery.
While the role may initially support contract entry into internal systems, it is designed to evolve into a contract audit and validation function, ensuring all submissions meet company standards before processing.
This position requires full-time, in-office attendance during the initial onboarding and training period (approximately 90 days). Upon demonstrating proficiency and meeting performance expectations, the role will transition to a hybrid schedule, with a minimum of three days per week in the office.
Key Responsibilities
Contract Audit & Validation
Review and audit sales submissions for accuracy, completeness, and compliance with company policies
Validate key contract elements, including pricing, scope of services, terms, and required documentation
Identify discrepancies, missing information, and potential risks prior to contract execution
Ensure submissions are properly structured for downstream systems and service delivery
Collaboration & Issue Resolution
Partner with Sales, Operations, and cross-functional teams to resolve submission issues efficiently
Communicate clear, actionable feedback to stakeholders regarding required corrections
Collaborate on complex or high-value contracts to ensure proper setup and execution
Service Levels & Productivity
Meet or exceed defined service levels for turnaround time, accuracy, and throughput
Effectively manage workload to support business volume and deadlines
Escalate capacity challenges, risks, or high-impact issues as needed
Quality Control & Continuous Improvement
Act as a first line of defense against revenue leakage and operational errors
Identify trends and recurring issues within sales submissions
Provide insights and recommendations to improve submission quality and process efficiency
Support process improvements and system enhancements
Additional Responsibilities
Assist with contract entry or administrative support during transitional phases
Maintain documentation and reporting related to audit activities
Perform additional duties as assigned
Requirements
Qualifications
Associate degree or equivalent combination of education and experience
2-5 years of experience in contract administration, sales operations, account management, or a related field
2+ years of experience working in Salesforce or a similar CRM system
High attention to detail with strong analytical and problem-solving skills
Ability to manage multiple priorities in a fast-paced environment
Strong verbal and written communication skills
Proven ability to collaborate and build relationships across teams
Proficiency in Microsoft Office (Excel, Word, Outlook)