Sign upLog in
Architecture Jobs

Network Voice (UCC Tools): Amazon Connect - "Solution Architect"

Phoenix Business, Inc

  • Seattle, WA
  • 1 day ago

    Highlights

    Amazon Connect, AWS Lambda, Lex, Connect Flows, Contact Lens, API Integrations, AWS Architecture, Solution Design. Design end-to-end Amazon Connect solutions aligned with business and customer experience objectives.

    Numbers & Facts

    LocationSeattle, WA

    Description

    Role: - Network Voice (UCC Tools): Amazon Connect - "Solution Architect"
    Location: - Seattle, WA(Onsite)

    Job Description: -
    • Collaborate with Client's product and engineering team to define Amazon Connect architecture, provide strategic recommendation, and identify opportunities to integrate AWS services for enhanced business outcomes.
    • 15+ yrs of Experience Required
    • Design end-to-end Amazon Connect solutions aligned with business and customer experience objectives.
    • Collaborate with business stakeholders, product teams, and engineering teams to define contact center strategy.
    • Develop scalable, secure, and high-availability Amazon Connect architectures.
    • Recommend AWS services and integrations to enhance omnichannel customer engagement.
    • Lead architecture reviews, solution roadmaps, and platform modernization initiatives.
    • Define IVR, routing, self-service, and customer journey optimization strategies.
    • Ensure compliance with security, governance, and AWS best practices.
    • Provide technical leadership during implementation, migration, and transformation projects.
    • Evaluate emerging technologies and recommend innovation opportunities.
    • Create architecture documentation, standards, and executive-level solution presentations.
    • Amazon Connect, AWS Lambda, Lex, Connect Flows, Contact Lens, API Integrations, AWS Architecture, Solution Design.

    Similar Job Searches

    Architecture Manager Jobs in Seattle, WABuilding Designer Jobs in Seattle, WAArchitectural Designer Jobs in Seattle, WAArchitect Jobs in Kirkland, WAArchitect Jobs in Redmond, WAArchitect Jobs in Bellevue, WA

    Similar Jobs

    See more jobs