Network Voice Engineer – Albany, NY | 75% Onsite / 25% Remote

About Us

Tryfacta is a leading, nationally renowned Workforce Management Solution provider serving private and public-sector organizations across the United States. We specialize in Healthcare, IT, Business Support, and Professional & Craft/Light Industrial staffing solutions.

Founded in March 1996, Tryfacta has a presence across all 50 states. We are recognized among the fastest-growing companies by Inc. Magazine's Inc. 5000 and are committed to delivering high-quality workforce solutions.

Tryfacta is certified by The Joint Commission for Healthcare Staffing Services and maintains numerous ISO certifications reflecting our commitment to quality and continuous improvement.

Job Summary

Tryfacta is seeking a Network Voice Engineer for our client in Albany, NY 12203. This is a 1-year temporary contract opportunity.

Position Title: Network Voice Engineer
Location: Albany, NY 12203
Work Arrangement:Hybrid – approximately 75% onsite / 25% remote
Travel:Required within New York State, including travel to NYC as needed; weekly/bi-weekly travel may be required
Duration: 1 year
Schedule: 37.5 hours/week

Responsibilities

• Manage enterprise LAN, SD-WAN, and Voice services.
• Develop, support, and maintain enterprise voice services.
• Support voice infrastructure and SIP-based services.
• Provide leadership and training to IT support staff for voice-related MADC tasks.
• Ensure software and hardware support and maintenance contracts remain current.
• Design, implement, and document IP network architecture and services.
• Support Cisco and Cisco Meraki network environments.
• Support network connectivity, dedicated internet circuits, and related infrastructure.
• Coordinate with telecommunications providers and vendors.
• Schedule and handle off-hours support and network outages.
• Leverage CMDB and established change-management processes.
• Respond to incoming calls, pages, and emails regarding IT infrastructure issues.
• Operate network tools, components, and peripheral equipment.
• Follow established change-management policies and procedures.
• Escalate outage situations to appropriate IT management.
• Document network changes graphically and within the CMDB.
• Coordinate network services with server administrators at cloud-based facilities.
• Perform physical network and voice infrastructure work when required.
• Support network infrastructure associated with organizational growth and new-construction environments.
• Perform other duties contributing to the objectives of the IT Operations team.

Required Qualifications

• Expert-level knowledge of Cisco network and voice products.
• Strong experience with Cisco Meraki.
• Expert-level technical knowledge of network services, including DHCP and DNS.
• Strong experience with LAN/WAN/SD-WAN environments.
• Experience with network design, installation, implementation, maintenance, and documentation.
• Experience supporting voice infrastructure and SIP trunking.
• Experience with Cisco and Extreme network equipment.
• Experience with dedicated internet circuits and telecom/carrier services.
• Strong experience managing vendor relationships and vendor oversight.
• Strong troubleshooting and problem-solving skills.
• Ability to manage multiple priorities, projects, incidents, and activities simultaneously.
• Strong organizational, time-management, and communication skills.
• Ability to work independently and adapt to changing priorities.
• Professional judgment and ability to handle sensitive information confidentially.
• Strong interpersonal and teamwork skills.
• Ability and willingness to work approximately 75% onsite in Albany, NY.
• Ability and willingness to travel within New York State, including NYC, as required for network and voice infrastructure support.

Preferred Education

• Bachelor's degree in Computer Science preferred; OR
• Associate's degree in a STEM field plus 1–2 years of relevant work experience.

Professional certifications are preferred but are not listed as mandatory requirements.

Technology Environment

• Cisco Network & Voice
• Cisco Catalyst IOS
• Cisco Meraki Cloud Platform
• LAN / WAN / SD-WAN
• Voice Infrastructure
• SIP Trunking
• WebEx Calling
• DHCP / DNS
• Dedicated Internet Circuits
• Telecom / Carrier Services
• SilverPeak
• Aruba
• HPE
• Extreme Networks
• CMDB / Change Management

Why This Opportunity?

This is an opportunity to support an enterprise network and voice environment involving Cisco, Meraki, SD-WAN, voice infrastructure, SIP services, network architecture, telecommunications, and enterprise connectivity.

The position is primarily based in Albany, NY, with approximately 75% onsite work and 25% remote work, along with travel within New York State, including NYC, as required.