Computer Networks, Computer Security, Customer Support/Service, Desktop PC, Ethernet, Ethernet Cable, Fiber Optic Cable, Help Desk, Help Desk Software, Home Networking, Juniper Networks JUNOS, Linux Operating System, Microsoft Windows Server, Network Administration/Management, Network Security, Network Support, Network Systems, Operational Support, Operations Security (OPSEC), Optical Networking, Organizational Skills, Power Outages, Student Services, Surveillance, Systems Administration/Management, Telecommunications, Telephone Skills, Telephone Triage, Wireless Facilities, Wireless LAN
Network & Telecommunications Specialist 2
Salary
$48,000.00 - $58,000.00 Annually
Location
700 University Avenue, Monroe, LA, LA
Job Type
Full-Time
Job Number
01704
Division
Information Services and Student Success
Opening Date
06/18/2026
Control Number
8900
Job Summary
Closely supervised, mid-level position. Successful candidate will participate in the immediate support of Campus Networking infrastructures and Telecom. Assist with network support and troubleshooting of main Campus Academic/Administrative networks as well as Residential Life networks for student residents. Will assist Telecom Coordinator as needed in the daily management of Phone system and related resources through-out Campus.
Duties and Responsibilities
- Utilize centralized Helpdesk tracking software for all levels of customer service engagement.
- Triage Helpdesk calls for all network requests from across campus including phone issues.
- Assist network administrator in the planning, expansion, and troubleshooting of ULM campus networks.
- Assist telecomm coordinator in the daily support of phone system environment.
- Works in a support/resolution role for technical issues when Students experience Internet access problems within Residential Life facilities. Includes WiFi and LAN-lines in residence rooms.
- Coordinate with Residential Life when interaction is required with residents for network troubleshooting.
- Work with other IT staff when needed for support resolution.
- Required to work afterhours in the event of unexpected or planned outages.
- Assist IT security officer in operational network support of surveillance cameras and door security controllers.
- Engage with 3rd party cabling contractors for new cabling requests or repairs.
- Other duties as required.
Minimum Qualifications
- Required to have a bachelor degree with a concentration in computer networks, one or more network certifications, and 1 year of internship in enterprise network systems. OR 5+ years of real-world field experience with enterprise grade networks and network systems.
- Working ethernet Layer 1-3 knowledge is required.
- Certification or knowledge of Juniper/JUNOS/Mist is preferred.
- Optical networking knowledge is useful.
- Experience in all desktop/server types (Windows/Linux)
- Certification or proven field knowledge in cabled networks including fiber optic standards, CAT5/6 and POE standards.
- Knowledge in phone systems infrastructure is useful.
Employees are eligible for a full benefits package (health, dental, vision, life, retirement, leave, etc.) ULM offers a wide range of employee benefits. Read here for more information regarding benefits.
Employer University of Louisiana Monroe
Address 700 University Avenue
Monroe, Louisiana, 71209
Phone 318-342-5140
Website http://www.ulm.edu
U
University of Louisiana Monroe