Network/Telecom Specialist - Raleigh, NC
Duration: 5+ months (Onsite)
Seeking for a dependable, detail-oriented, and technically capable Tier I Network Technician to join our overnight operations team. This role involves technical monitoring, incident management, customer support, and coordination. This is an excellent opportunity for those interested in IT, network operations, telecommunications, or public safety technology.
Responsibilities:
- Network and System Monitoring: Monitor network dashboards for alerts and service disruptions. Document abnormal conditions and assist with service restoration.
- Technical Support and Incident Management: Serve as a primary contact for technical support requests. Document and escalate incidents as necessary.
- Vendor and Technical Coordination: Coordinate with service providers and facilitate communication during troubleshooting.
- Customer Service and Communication: Provide professional assistance to 911 personnel and maintain clear communication during incidents.
- Documentation and Operational Procedures: Maintain accurate records and assist with improving support procedures.
Required Qualifications:
- High school diploma or equivalent.
- Strong computer skills and ability to navigate multiple software applications.
- Excellent verbal and written communication skills.
- Demonstrated customer service and problem-solving abilities.
- Ability to follow procedures and work independently.
- Willingness to learn specialized telecommunications technologies.
- Dependable attendance and ability to work overnight schedules.
Preferred Qualifications:
- Experience in IT help desk, technical support, or telecommunications environments.
- Familiarity with networking concepts and telecommunications services.
- Experience using ticketing systems like Salesforce or ServiceNow.
Must-Have Skills:
- Proficiency in creating and updating incident records.
- Understanding of IP connectivity and network equipment.
- Ability to assign severity levels and route issues appropriately.
- Experience gathering technical details for first-level diagnosis.
- Ability to work with multiple software applications while managing vendor tickets.